Molly Postle
Worthington,OH
Summary
Experienced administrative professional with excellent customer service, time management and multitasking abilities. Well-organized and hardworking with good written and verbal communication skills. Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
26
26
years of professional experience
Work History
Specialist
Columbus State Community College
12.2021 - Current
- Provided student customer service via phone, email and in-person.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered emails and phone calls daily regarding student accounts questions.
- Created and maintained business sponsorships for students employed by Amazon and attending Columbus State.
- Applied Flywire and ACH payments made to the college.
- Helped students with financial issues and questions regarding their account.
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Welcomed students and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Dog Sitter
Various
01.2007 - 12.2021
- For the past 14 years I have dog-sat full-time for multiple clients in the Columbus, Hilliard, Westerville, Dublin and Delaware areas
- Administered parasite preventive, vitamins and supplements, and treatments for acute conditions
- Kept animal coats clean and healthy with regular washing, grooming and trimming
- Exercised animals regularly with walks and rigorous play activities
- Helped treat animal skin and eyes with ointments and other medications
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding
- Cared for sick or injured animals by seeking out veterinary care and notifying owners
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided
- Followed pet care instructions, dietary needs and medication regimens
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
Claims Assistant
Sedgwick CMS
08.2006 - 08.2007
- Sorted and filed paperwork for claims, assisted the claims managers, answered phones, typed spread sheets and used Microsoft office
- Sorted faxes, helped people on the phone with their worker's compensation or liability claims, filled in where needed
- Worked productively in fast-moving work environment to process large volumes of claims
- Reviewed and verified data, including addresses, phone numbers, names, ages, and values
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
Cashier
Gordon Food Service Marketplace
02.2002 - 03.2004
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Worked flexible schedule and extra shifts to meet business needs
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Maintained current knowledge of store promotions and highlighted sales to customers
Clerk
Your Financial Community, Inc
02.1999 - 02.2002
- Typed business letters using Microsoft Word, worked with spreadsheets in Microsoft Excel
- Filed customer information, stuffed and mailed customer information envelopes
- Interacted with customers by phone, email or in-person to provide information
- Received and routed business correspondence to correct departments and staff members
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
Education
Associate of Applied Science - Health Information Management Technology
Columbus State Community College
Columbus, OH01.2013
Associate of Applied Science - Business Management
Columbus State Community College
Columbus, OH01.2004
High School Diploma -
Thomas Worthington High School
Worthington, OH02.2002
Skills
- Administrative Support
- Customer Service
- Processing mail
- Excellent administrative abilities
- Ability to work independently and in groups
- Customer relations
- Documentation management
- Proficient in Outlook, Five9, Colleague, Microsoft Office
- Responsible
- Customer service oriented
- Organization and Time management
- Self-motivated professional
- Problem-solving
- Time management
- Written communication
- Organizational skills
Timeline
Specialist
Columbus State Community College
12.2021 - Current
Dog Sitter
Various
01.2007 - 12.2021
Claims Assistant
Sedgwick CMS
08.2006 - 08.2007
Cashier
Gordon Food Service Marketplace
02.2002 - 03.2004
Clerk
Your Financial Community, Inc
02.1999 - 02.2002
Associate of Applied Science - Business Management
Columbus State Community College
High School Diploma -
Thomas Worthington High School
Associate of Applied Science - Health Information Management Technology
Columbus State Community College
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