Francisco Fuentes
Houston,TX
Summary
Dynamic and results-oriented professional with expertise in computer and network systems, seeking a challenging and motivating role. Committed to driving innovation and efficiency while fostering a collaborative environment that encourages growth and advancement. Proven ability to adapt to new technologies and challenges, ensuring optimal performance and seamless operations. Prepared to contribute valuable skills to a forward-thinking organization dedicated to excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sr. Technology Support Administrator
UNIVERSAL TECHNICAL INSTITUTE
Houston, TX
04.2016 - Current
- Oversee and support Houston Campus Technology and Infrastructure
- Analyze, modifies, implements, tests and maintains campus hardware, software, and computers.
- Troubleshoots and repairs LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers, etc.
- Windows 10/11
- Accurately tracks and routes escalated incident and request tickets providing thorough documentation of troubleshooting, history, and resolution, within established Service Level Agreements.
- Plans and executes multiple projects in alignment with business operations and initiatives (e.g. new program deployment, operating system upgrades, technology refresh, software deployments).
- Provide advice and guidance to campus management to ensure the successful execution of campus initiatives.
- Responsible for the management of all site IT assets, including receiving and disposing of technology-related equipment.
- Provides end-user training and documentation.
- Supervise and train day to day activities of student worker(s)
- Other duties as assigned.
Sr. IT Support/Houston Lead Support team
PHOENIX TECHNOLOGY SERVICES
Houston, TX
02.2012 - 04.2016
- Provides support to users, both local and remote, by telephone, in-person, and email
- Install, Move, Setup, Configure, Administer Desktops, Laptops, and Windows XP/7/8
- Manage mobile accounts/Configure and support of mobile devices (Android, iPhones)
- Assists in the administration and Support of Company Network, E-Mail, and Panasonic Digital/IP Office Phone System
- Setup new user accounts and mailboxes in Active Directory and Exchange
- Administer user access rights
- Diagnosing/Troubleshooting software and hardware
- Installations/Upgrades
- Perform maintenance on computers and peripherals
- Keep Inventory of all computer software and hardware
Computer Technician/IT Support
TIFCO INDUSTRIES
Cypress, TX
09.2000 - 02.2012
- Assists in the administration and Support of Company Network, E-Mail, and AVAYA IP Office Phone System
- Custom Build Computer Systems
- Install, Move, Setup, Configure, Administer Desktops, Laptops, and Windows XP/VISTA /7
- Provides support to users, both local and remote, by telephone, in-person, and email
- Diagnosing/Troubleshooting software and hardware
- Installations/Upgrades
- Train Users
- AVAYA Voice Mail System Support
- Perform maintenance on computers and peripherals
- Keep Inventory of all computer software and hardware
Computer/Printer Technician
LANCORE TECHNOLOGIES
Houston, TX
03.2000 - 09.2000
- Fix printers to component level (HP, Lexmark, Okidata)
- Custom Build Computer Systems
- Diagnosing/Troubleshooting software and hardware
- Installations/Upgrades
- Windows 95/98/NT 4.0
- Perform maintenance on computers and peripherals
- Customer Relations
Education
A+ Certified -
COMPUTING TECHNOLOGY INDUSTRY ASSOCIATION
Houston, TX06.2000
Associate Degree - Computer Systems Occupational Technology
MTI COLLEGE OF BUSINESS AND TECHNOLOGY
Houston, TX10.1999
General Academics Diploma - undefined
NORTHBROOK SENIOR HIGH SCHOOL
Houston, TX01.1996
Skills
- Microsoft Outlook
- Peripheral Devices
- Configurations
- Remote Desktop/LogMein
- Diagnostic Techniques
- Microsoft Office 365
- Norton Antivirus/McAfee
- Networking Essentials
- FortiClient VPN
- Citrix Applications
- SpiceWorks (Ticketing System)
- Microsoft Configuration Manager
- 8x8 Phone System
- Freshservice (Ticketing System)
- Attention to detail
- Decision-making
- Team building and leadership
- Data confidentiality
- Team collaboration
- Work Planning and Prioritization
- Scheduling
- Time management
- Goal setting
- Employee supervision
- Deadline adherence
- Problem-solving
- Executive support
Certification
- A+ Certified, COMPUTING TECHNOLOGY INDUSTRY ASSOCIATION - 06/2000
Areas Of Skills And Knowledge
- Microsoft Outlook
- Peripheral Devices
- Bilingual (Spanish)
- Configurations
- Remote Desktop/LogMein
- Diagnostic Techniques
- Microsoft Office 365
- Norton Antivirus/McAfee
- Networking Essentials
- FortiClient VPN
- Citrix Applications
- SpiceWorks (Ticketing System)
- Microsoft Configuration Manager
- 8x8 Phone System
- Freshservice (Ticketing System)
Timeline
Sr. Technology Support Administrator
UNIVERSAL TECHNICAL INSTITUTE
04.2016 - Current
Sr. IT Support/Houston Lead Support team
PHOENIX TECHNOLOGY SERVICES
02.2012 - 04.2016
Computer Technician/IT Support
TIFCO INDUSTRIES
09.2000 - 02.2012
Computer/Printer Technician
LANCORE TECHNOLOGIES
03.2000 - 09.2000
Associate Degree - Computer Systems Occupational Technology
MTI COLLEGE OF BUSINESS AND TECHNOLOGY
General Academics Diploma - undefined
NORTHBROOK SENIOR HIGH SCHOOL
A+ Certified -
COMPUTING TECHNOLOGY INDUSTRY ASSOCIATION