Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

FRANCISCO GIL

Staten Island,NY

Summary

Dynamic Telecommunications Subject Matter Expert and Project Manager with a proven track record at the Hospital for Special Surgery. Expert in telecom and infrastructure system design and performance evaluation, leading teams to enhance operational efficiency. Adept at vendor management and budget oversight, driving successful project outcomes while mentoring staff for future success.

Overview

34
34
years of professional experience

Work History

Senior Telecom Engineer/Project Manager

Hospital for Special Surgery
NY
05.2016 - 03.2025
  • Designed, installed and maintained voice projects for hospitals and satellite offices.
  • Conducted performance evaluations and testing to identify improvements.
  • Collaborated with network engineers and vendors for seamless integration.
  • Managed network performance through monitoring, traffic analysis, and load balancing.
  • Provided advanced technical support for complex telecom network issues.
  • Managed three in-house technicians and one junior engineer to maintain operational efficiency throughout the HSS enterprise
  • Mentored junior engineers to enhance project execution skills.
  • Assisted with departmental initiatives such as developing SLAs or creating standard operating procedures.
  • Troubleshooted various technical issues related to WAN and LAN connectivity, VoIP systems, routers, firewalls and other telecom equipment.
  • Collaborated with vendors on product selection and procurement processes in order to meet customer requirements within budget constraints.
  • Evaluated vendor proposals from a technical standpoint in order to determine if they meet customer requirements.

Project Manager

Apex Systems, Inc.
NY
03.2015 - 05.2016
  • Managed Nortel to Avaya implementation project for all satellite offices by end of 2015.
  • Developed and maintained project plans, timelines, and budgets.
  • Developed project plan and schedule for main hospital integration to Avaya platform by end of 2016.
  • Conducted data gathering for SIP Trunking migration across all satellite offices.
  • Collaborated with Network Engineering team on network infrastructure design for enterprise-wide H.323 telephony.

Owner

SIP BAR
Brooklyn, NY
10.2013 - 09.2015
  • Applied project management methodologies to purchase, renovate and overall improve functionality of existing bar
  • Used RFP best practices to negotiate vendor and contractor selection for renovations and POS system
  • Manage day-to-day complete operations of profitable, functional bar/tavern

Project Manager

Pierce Technology Corporation (Broadridge Fin.)
Jersey City, NJ
05.2013 - 08.2013
  • Managed transition from outdated tax reporting application to TARP-compliant product.
  • Resolved all global and client-specific disconnects prior to client migration.
  • Transitioned clients, including Barclays, Wells Fargo, Edward Jones, and William Blair, to new application.

Project Manager

Technisource (Metlife)
Somerset, NJ
05.2012 - 05.2013
  • Managed multiple global infrastructure projects for Enterprise Architecture across all phases and environments.
  • Executed server refreshes due to end-of-life requirements and oversaw app development and deployment.
  • Delivered database build-outs and upgrades while ensuring adherence to Metlife project management RoadMap.
  • Collaborated with various in-house groups to ensure timely, budget-compliant project completion.

Project Manager

Standard & Poors – A division of The McGraw-Hill Companies
New York, NY
10.2005 - 03.2012
  • Managed multiple projects for Global Telecommunications Department, including office relocations and installations of voice and data services.
  • Led upgrade of 18 Avaya G 350 Gateways and Avaya AES servers for largest metro site servicing 3,700 end users.
  • Oversaw installation and administration of NICE recording system.
  • Executed project methodologies from conception to post-completion as governed by PMO standards.
  • Presented proposed changes to Change Control group while adhering to data center guidelines.
  • Assisted in managing two Metro-Sites, overseeing MAC work and programming in Avaya systems.
  • Resolved helpdesk tickets and work orders using Remedy ticket application to ensure operational efficiency.

Lead Telecommunications Specialist

Girlscouts of the USA
New York, NY
12.2001 - 12.2004
  • Oversaw telecommunications department operations with three staff members.
  • Executed all MAC work for corporate headquarters efficiently.
  • Served as Project Manager and primary support for four east coast satellite offices.
  • Managed ordering and oversight of LEC circuits and hardware across three sites.

Senior Telecommunications Engineer

Double Click Inc.
New York, NY
08.2000 - 04.2001
  • Coordinated all major moves, adds, and changes involving hardware and software.
  • Executed general maintenance on Siemens PBX and Phonemail systems.
  • Supported proposal development, planning, and installation of Siemens PBX and Phonemail systems across 14 satellite offices.

Foreman/Project Manager

American Communications Inc.
Staten Island, NY
10.1994 - 10.1997
  • Complete turnkey installation of both voice and data projects.
  • In-house technician for several sites: Estee Lauder, American Airlines and Mount Sinai Hospital
  • Allocated funding and manpower to the project budget without going above the projected costs and man hours.

Military Occupational Specialty-Field Wireman (2512)

United States Marine Corps
02.1991 - 02.1993
  • Assembled communication links from remote field sites to secure on base mainframes
  • Lead man on wiring teams during special field operations
  • Responsible for the installation and maintenance of all major feeds cables on various military bases

Education

Project Management

Mercer County Community College
East Windsor, NJ
11.2007

BS - Information Technology Management

Western Governors University
Salt Lake City, UT
06.2006

Skills

  • Project management
  • Change management
  • Budget development and adherence
  • Vendor management
  • Telecom system design
  • Adaptability to change
  • Team leadership and mentoring
  • Budget management
  • Performance evaluations
  • Infrastructure design
  • Client relationship management
  • Operational efficiency

References

REFERENCES FURNISHED UPON REQUEST

Languages

Spanish
Professional

Timeline

Senior Telecom Engineer/Project Manager

Hospital for Special Surgery
05.2016 - 03.2025

Project Manager

Apex Systems, Inc.
03.2015 - 05.2016

Owner

SIP BAR
10.2013 - 09.2015

Project Manager

Pierce Technology Corporation (Broadridge Fin.)
05.2013 - 08.2013

Project Manager

Technisource (Metlife)
05.2012 - 05.2013

Project Manager

Standard & Poors – A division of The McGraw-Hill Companies
10.2005 - 03.2012

Lead Telecommunications Specialist

Girlscouts of the USA
12.2001 - 12.2004

Senior Telecommunications Engineer

Double Click Inc.
08.2000 - 04.2001

Foreman/Project Manager

American Communications Inc.
10.1994 - 10.1997

Military Occupational Specialty-Field Wireman (2512)

United States Marine Corps
02.1991 - 02.1993

Project Management

Mercer County Community College

BS - Information Technology Management

Western Governors University
FRANCISCO GIL
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