Raymond Camire
Mesa
Summary
Dynamic Telecom Project Manager with a proven track record at Fidelity National Financial, driving cost reductions and operational efficiencies. Expert in project management and stakeholder engagement, successfully consolidating platforms to save millions. Adept at risk management and team leadership, delivering high-impact solutions in complex environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Telecom Project Manager (CONTRACT)
APEX SYSTEMS
2023.08 - 2025.02
- Built new Contact Center and Enterprise platforms with Five9 and Cisco UC/CCaaS solutions which streamlined operations saving 1.5 million in operating costs annually
- Upgraded more than 20,000 endpoints (10 sites) with current supportable and centralized solutions for critical healthcare/hospitals bringing all telecom platforms under 1 services agreement (MSA)
Project Manager: Network and Voice Consultant (CONTRACT)
UNIFIRST/KFORCE
2023.01 - 2023.07
- Led initiative to replace existing CCaaS solution (Business Requirements, RFP and Vendor selection) to cut overhead and headcount (FTE) needed to support larger footprint
- Triaged in-place solutions to improve short term performance and correct ongoing issues
Senior Program Manager: Infrastructure, Network and Security (CONTRACT)
NWN CAROUSEL
2021.02 - 2022.12
- Executed large customer engagements in the Cisco Contact Center Practice bringing platforms to a supportable state and reduced risk for business
- Led Five9 and MS Teams integration for large health insurance company (BCBS RI) and added services and value (usability) for end-users
- Added business required feature sets and product to meet objectives of multiple department users on cloud (CaaS/CCaaS) approaches
- Ensured stakeholder expectations were delivered on
- Provided liaison support and communications between execution teams and senior management
PM Consultant – Network Audit and Contract Lifecycle Management (CONTRACT)
IRON MOUNTAIN/WHITRIDGE
2020.01 - 2021.02
- Audited and reviewed physical global infrastructure, global contracts and partnerships in order to streamline and ensure global costs savings and efficiencies by consolidation of contracts, technology and partners
- Saved $7 Million annually on a $26 million annual spend
- Built out plan to ensure future efficiencies and contract re-negotiation timelines and tracking tools (global footprint and partner contacts platforms, etc.)
Director of IT and Telecom
FIDELITY NATIONAL FINANCIAL
Jacksonville
2018.01 - 2019.12
- Led team of Managers, Architects and Engineers supporting business operations for over 20,000 users
- Rolled out and Troubleshot SD-WAN voice issues
- Consolidated over 100 voice platform sites, going to a single cloud provider saving millions in operating costs
Telecom Project Manager – Advanced Services (CONTRACT)
CISCO SYSTEMS
2016.01 - 2017.12
- Delivered large complex UCCE and UC on-time and under budget with a maintained sold-as margin percentage of ~45%
- Delivered revenue forecast plan closing over $10M in services revenue
Global Director of IT and Telecom
WOLTERS KLUWER
New York
2014.01 - 2015.12
- Built team, created and hired key strategic resources/positions for technical and business support
- Responsible for telecom and IT global footprint of 200+ sites (20,000 enterprise user endpoints and 4000+ agents)
- Saved $12,000,000 annually in maintenance and contract costs, including mobile, hosted and on premise solutions by consolidating technologies around the globe
Assistant Director of Telecom, Contact Centers (Managed Care)
MONTEFIORE MEDICAL CENTER
Yonkers
2012.05 - 2013.12
- Built strategic vision and executed on building out Enterprise and Contact Center technology footprint, working with the business to ensure surpassing business requirements including Hosting, Cloud and SaaS/CaaS
- Direct report responsibility, building teams to support expanding business volumes
- Team roles managed included: Architecture, Systems Engineering, Application Development, Telecom Engineering and Support, Business Analysts and Quality Assurance
- Ensured best practice approach, provided, and executed on findings or recommended changes to enable best of breed solutions
- Cut costs by over 20 percent for all enterprise telecom and contact center facilities and built process to better manage facilities on a go forward basis
Project and Program Manager
AVAYA COMMUNICATIONS, INC
NJ
2005.01 - 2012.04
- Clients: AIG, Bank of America, Citi, McKinsey & Company, Washington DC Metro Transit Authority (WMATA)
- Leaded global VoIP program initiatives, strategies and processes pre and post sales for some of Avaya’s top accounts such as Bank of America and AIG
- I was AIG’s Program Director for over 2 years (funded by AIG)
- I led all services initiatives with AIG, having over 40 programs/projects running at any given time
- I built the AVAYA services team around the business requirements AIG contracted with us to solve
- Successfully built out over 150M in revenue
Education
Bachelors of Science - Business Administration
Plymouth State University
Skills
- Time management
- Project management methodology
- Project implementation
- Program development
- Agile
- Project coordination
- Analysis skills
- Process improvement
- Management
- Microsoft Excel
- Project management software
- Project leadership
- Data analysis skills
- Organizational skills
- Project management
- Primavera
- Analytics
- Microsoft Project
- Communication skills
- Leadership
- Microsoft Office
- PMP
- Project scheduling
- Data analytics
- Budgeting
- Project planning
- Product management
- Risk management
- Program management
- Negotiation
- Jira
- Vendor management
- Telecom solutions
- Network architecture
- Cost reduction
- Stakeholder engagement
- Cloud integration
- Contract negotiation
- Data analysis
- Quality assurance
- Team leadership
- Risk assessment
- Change management
- Effective communication
- Scope implementation
- Influencing skills
- Systems analysis
- Budget development and adherence
- Processes and procedures
- Project framework engineering
- Data review
Certification
PMI/PMP Certified Project Manager
Personal Information
- Willing To Relocate: True
- Citizenship: US Citizen
Timeline
Telecom Project Manager (CONTRACT)
APEX SYSTEMS
2023.08 - 2025.02
Project Manager: Network and Voice Consultant (CONTRACT)
UNIFIRST/KFORCE
2023.01 - 2023.07
Senior Program Manager: Infrastructure, Network and Security (CONTRACT)
NWN CAROUSEL
2021.02 - 2022.12
PM Consultant – Network Audit and Contract Lifecycle Management (CONTRACT)
IRON MOUNTAIN/WHITRIDGE
2020.01 - 2021.02
Director of IT and Telecom
FIDELITY NATIONAL FINANCIAL
2018.01 - 2019.12
Telecom Project Manager – Advanced Services (CONTRACT)
CISCO SYSTEMS
2016.01 - 2017.12
Global Director of IT and Telecom
WOLTERS KLUWER
2014.01 - 2015.12
Assistant Director of Telecom, Contact Centers (Managed Care)
MONTEFIORE MEDICAL CENTER
2012.05 - 2013.12
Project and Program Manager
AVAYA COMMUNICATIONS, INC
2005.01 - 2012.04
Bachelors of Science - Business Administration
Plymouth State University