Francisco Gonzalez-Lopez
IT Specialist
Carlisle,PA
Summary
Proficient IT Specialist thrives in setting up and maintaining stations, training users and supporting pivotal process improvements to Cisco systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Information Technology Specialist
Army
Waldorf, MD
09.2021 - Current
- Facilitated best user experience through continuous support and communication of system changes.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Performed tests of functionality, security and performance of different workstations and devices.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Quality Assurance Specialist
ZeniMax Media
Rockville, MD
01.2021 - Current
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to improve workflows.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Analyzed quality and performance data to support operational decision-making.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Education
Information Technology
Army Institute For Professional Development U.S. Training Ar
Bluffdale, UT 03.2022 - 05.2022
High School Diploma -
West Perry Senior High School
Elliottsburg, PA 08.2011 - 07.2015
Skills
End-user support
undefinedTimeline
Information Technology
Army Institute For Professional Development U.S. Training Ar
03.2022 - 05.2022
Information Technology Specialist
Army
09.2021 - Current
Quality Assurance Specialist
ZeniMax Media
01.2021 - Current
High School Diploma -
West Perry Senior High School
08.2011 - 07.2015
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