Francisco Guevara
Friendswood,TX
Summary
Experienced Field Supervisor with 19 years in operations management and team training. Expertise in package sorting, safety compliance, and equipment maintenance. Strong skills in inventory management and quality assurance drive operational efficiency and enhance service delivery.
Overview
2
2
Languages
42
42
years of professional experience
Work History
Package Handler
FedEx Express
Houston, Texas
02.2024 - Current
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages by destination, contributing to streamlined processing workflow.
- Operated conveyor systems for seamless package transportation to designated areas.
- Loaded and unloaded trucks while adhering to safety protocols.
- Assisted in training new employees on package handling processes.
- Provided guidance to new employees to ensure understanding of safety practices. on handling procedures and safety practices.
- Assembled containers or crates for large shipments using hand tools and power tools.
Cable Field Supervisor
Comcast, Xfinity
Houston, Texas
07.2003 - 08.2022
- Supervised field operations for residential and commercial service installations.
- Coordinated schedules and dispatching for field technicians and service teams.
- Ensured compliance with company policies and industry regulations during field work.
- Conducted quality control checks on completed installations for customer satisfaction.
- Trained new employees on safety protocols and installation procedures.
- Managed inventory of tools and equipment for field operations effectively.
- Developed successful resolutions for issues that arose during field operations.
- Administered disciplinary action based on employee performance evaluations.
- Analyzed worker or production problems and recommended solutions for improving procedures or implementing motivational plans.
- Requisitioned materials to support ongoing projects and tasks.
- Analyzed customer feedback regarding quality of service provided by field personnel.
- Monitored project progress against established timelines and budgets.
- Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
- Managed contractors working on site according to terms specified in contracts.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Investigated accidents or incidents that occurred in the workplace; documented findings accordingly.
- Fostered strong communication between field and office staff, enhancing project coordination and execution.
Comcast Technician
Comcast
Houston, Texas
02.1985 - 07.2003
- Installed and maintained cable systems for residential and commercial customers.
- Diagnosed and resolved technical issues with internet and television services.
- Operated diagnostic tools to assess service quality and performance.
- Provided exceptional customer service during service calls and installations.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Replaced malfunctioning components or parts.
- Ensured compliance with company safety standards during all operations.
- Trained new technicians on installation protocols and safety procedures.
- Collaborated with team members to enhance service delivery processes.
- Documented service reports accurately for system updates and tracking.
Education
High School Diploma -
Stephen F Austin High School
Houston, TX05-1978
Skills
- Package sorting operations
- Handheld scanning
- Conveyor operation
- Package loading
- Safety management
- Equipment servicing
- Inventory management
Languages
English
Professional
Spanish
Professional
Timeline
Package Handler
FedEx Express
02.2024 - Current
Cable Field Supervisor
Comcast, Xfinity
07.2003 - 08.2022
Comcast Technician
Comcast
02.1985 - 07.2003
High School Diploma -
Stephen F Austin High School