Francisco Hernandez
Milwaukee,WI
Summary
Professional and experienced sales representative prepared to excel in this role. Strong focus on team collaboration and achieving results with flexible approach to changing needs. Skilled in customer relationship management, route planning, and inventory control. Reliable and results-driven, ensuring client satisfaction and business growth.
Overview
10
10
years of professional experience
Work History
Route Sales Representative
Mickey's Linen
Milwaukee, WI
08.2025 - Current
- Delivered high-quality linen products to clients while maintaining optimal route efficiency.
- Built and maintained strong customer relationships through effective communication and service.
- Managed inventory levels to ensure timely product availability during deliveries.
- Conducted routine vehicle inspections to ensure compliance with safety standards.
- Assisted in resolving customer inquiries and complaints promptly and professionally.
- Adapted quickly to changes in delivery schedules and client needs, enhancing service flexibility.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
Service Advisor
Audi North Shore
Milwaukee, WI
10.2024 - 02.2025
- Assisted customers in understanding service options and pricing to enhance satisfaction.
- Coordinated service appointments and managed daily schedules for optimal workflow.
- Communicated effectively with technicians to relay customer concerns and service needs.
- Maintained accurate records of service history and customer interactions using dealership management software.
- Executed follow-up calls to ensure customer satisfaction post-service completion.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Supported the sales team by promoting service plans and special offers during customer interactions.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Animal Caretaker
Pine Ridge Veterinary Center & Patriots Stay And Play
Stonewall, LA
10.2023 - 10.2024
- Provided daily care and feeding for diverse animal species, ensuring optimal health and well-being.
- Monitored animal behavior and health, promptly reporting concerns to veterinary staff.
- Maintained cleanliness of animal enclosures, promoting hygiene and safety standards.
- Assisted with routine veterinary procedures, supporting veterinarians in examinations and treatments.
- Administered medications as directed by veterinarians, ensuring compliance with treatment plans.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Managed inventory of supplies related to animal care, ensuring availability of essential resources.
Automotive Service Advisor
Rapco Truck & Auto Accessory
Philadelphia, PA
01.2016 - 10.2023
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Coordinated service appointments, ensuring efficient scheduling and communication with clients.
- Assisted technicians by preparing service orders and maintaining accurate records of repairs performed.
- Educated customers on vehicle maintenance, enhancing understanding of services offered and promoting upsells.
- Monitored inventory levels of parts and supplies, facilitating timely ordering to minimize service delays.
- Developed strong relationships with clients, fostering loyalty through personalized follow-ups and support.
- Utilized dealership management software for tracking customer interactions and managing service history effectively.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Oversaw parts purchasing and ordering processes for repair operations.
Education
High School Diploma -
Thomas Alva Edison High Scholl
Philadelphia, PASkills
- Customer retention
- Stock rotation
- Sales goals
- Team support
- good with collaborative group projects
- innovative thinking
- strong focus on accuracy
- effective problem solver
Timeline
Route Sales Representative
Mickey's Linen
08.2025 - Current
Service Advisor
Audi North Shore
10.2024 - 02.2025
Animal Caretaker
Pine Ridge Veterinary Center & Patriots Stay And Play
10.2023 - 10.2024
Automotive Service Advisor
Rapco Truck & Auto Accessory
01.2016 - 10.2023
High School Diploma -
Thomas Alva Edison High Scholl