Francisco J Barrios
Lawndale,CA
Summary
A results-driven Customer servicemanager and sales professional with over a decade of experience in fast-paced environments. Proven ability to build rapport with customers, lead teams, manage complex operations, and develop innovative product strategies that drive revenue and growth.
Overview
19
19
years of professional experience
Work History
Customer Service Manager / Product Development & Sourcing
Total Body Experts
11.2020 - 07.2025
- Managed a multi-channel customer support department, developing and training support staff on procedures, service tools, and communication strategies.
- Increased service revenue by expanding maintenance offerings and implementing upsell strategies.
- Led product development initiatives including ideation, prototyping, vendor sourcing, and testing of new fitness equipment.
- Created technical manuals, video training content, and troubleshooting guides to improve product usability and customer education.
- Collaborated cross-functionally with Sales, Engineering, and Marketing to align service and product strategies with customer needs and market trends.
- Conducted market research and competitive analysis to inform product decisions and improve performance standards.
- Developed reporting tools and managed KPIs for service resolution time, customer satisfaction, and return rates.
Sales Associate
Neman Brothers
04.2013 - 06.2020
- Handled domestic and international fabric sales.
- Managed and developed key accounts to increase sales performance.
Customer Service
MorseGPS
01.2012 - 02.2013
- Provided training on fleet management platforms.
- Delivered technical assistance and customer issue resolution.
Team Leader
AMW International
01.2010 - 12.2012
- Top-performing sales agent nationwide.
- Trained and mentored new hires to achieve company sales goals.
Materials Coordinator / Customer Service / RMA
Uninet
05.2006 - 05.2009
- Managed vendor, warehouse, and accounting communication for purchase orders.
- Supported international shipping and implemented recycling initiatives.
- Supervised returns department, established RMA policies, and performed QC.
Education
Industrial Engineering
Universidad Peruana de Ciencias Aplicadas (UPC)
Lima01.2004
Industrial Engineering
Universidad de Lima
Lima01.2001
High School - undefined
Colegio Santa Maria
Lima01.2000
Skills
- Strong organizational skills
- Product development & sourcing
- Creative problem-solving
- Strategic sales and account expansion
- Customer service management
- Technical documentation and training development
- Cross-functional team collaboration
Career Overview
A results-driven customer service and sales professional with over a decade of experience in fast-paced environments. Proven ability to build rapport with customers, lead teams, manage complex operations, and develop innovative product strategies that drive revenue growth.
Accomplishments
Developed a line of products at Total Body Experts that generated over a Million dollars in sales.
Stream lined the service processes and procedures and became the go to person for all staff members in technical product knowledge.
Established an efficient pipeline for sourcing used products by building relationships with industry resellers nationwide.
Languages
Portuguese
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Manager / Product Development & Sourcing
Total Body Experts
11.2020 - 07.2025
Sales Associate
Neman Brothers
04.2013 - 06.2020
Customer Service
MorseGPS
01.2012 - 02.2013
Team Leader
AMW International
01.2010 - 12.2012
Materials Coordinator / Customer Service / RMA
Uninet
05.2006 - 05.2009
Industrial Engineering
Universidad Peruana de Ciencias Aplicadas (UPC)
Industrial Engineering
Universidad de Lima
High School - undefined
Colegio Santa Maria