Francisco Lainez
Porter Ranch,CA
Overview
2026
2026
years of professional experience
1994
1994
years of post-secondary education
Work History
Operations Manager
WBC car service
Los Angeles, California
04.2015 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Created detailed reports on the performance of individual departments within operations.
Car Salesperson
Richmond Honda
Richmond, Virginia
01.2005 - 05.2015
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Greeted customers and provided product information.
- Provided follow-up customer service after a car sale was completed.
- Maintained customer satisfaction by providing prompt, reliable service.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Developed relationships with potential buyers through phone calls and emails.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Explained differences between models to clients, comparing and discussing capabilities and features.
Lounge Supervisor
Sodexo Magic
Los Angeles, California
01.2009 - 01.2011
- Maintained accurate records of employee attendance and performance.
- Created weekly reports detailing sales trends, staffing needs, inventory levels.
- Oversaw cash handling activities such as deposits, withdrawals, transfers, and payments.
- Provided direction and guidance to employees in order to meet customer service expectations.
- Organized training sessions for new staff members on safety procedures and customer service etiquette.
- Assisted customers with inquiries regarding menu items or beverages served at the lounge.
- Assigned tasks and delegated responsibilities to staff members.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Cafeteria Supervisor
Sodexo USA
Los Angeles, California
04.2008 - 01.2011
- Assigned staff to specific tasks and duties in the cafeteria.
- Implemented changes to improve customer satisfaction ratings within the cafeteria.
- Organized special events held at the cafeteria such as catering functions or banquets.
- Established procedures for cleaning, sanitation and safety protocols in the cafeteria environment.
- Monitored food preparation, presentation, portion size and quality.
- Provided leadership support while managing a team-oriented work environment.
- Resolved customer complaints related to the quality of food or services provided by the cafeteria staff.
Car Salesperson
Puente Hills Chevrolet
Los Angeles, California
07.1999 - 07.2005
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Greeted customers and provided product information.
- Provided follow-up customer service after a car sale was completed.
- Maintained customer satisfaction by providing prompt, reliable service.
- Conducted test drives for prospective buyers.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
Lead Ramp Agent
Swissport
Los Angeles, California
- Collaborated with airline personnel regarding changes in departure times or gate assignments.
- Verified accuracy of freight weights against documentation before loading onto aircrafts.
- Enforced safety procedures while directing ground personnel in the safe operation of equipment.
- Coordinated the loading and unloading of cargo and baggage on various aircrafts.
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
Education
Huntington Park High School
Huntington Park, CATimeline
Operations Manager
WBC car service
04.2015 - Current
Lounge Supervisor
Sodexo Magic
01.2009 - 01.2011
Cafeteria Supervisor
Sodexo USA
04.2008 - 01.2011
Car Salesperson
Richmond Honda
01.2005 - 05.2015
Car Salesperson
Puente Hills Chevrolet
07.1999 - 07.2005
Lead Ramp Agent
Swissport
Huntington Park High School