Francisco Leal
Las Cruces,NM
Summary
CAREER OBJECTIVE:
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
16
16
years of professional experience
Work History
Business Development Call Representative
Nissan Of Las Cruces
1801 S. Main Street, Las Cruces, NM 88005
05.2023 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Brought in new accounts through successful networking strategies and promotional approaches.
Customer Service Representative II
General Dynamics IT
1640 Hickory Loop Ste 105, Las Cruces, NM 88005
10.2022 - 04.2023
- Maintained knowledge of Medicare entitlement dates, coverages, and processed coordination of benefits for the beneficiaries.
- Responded to telephone inquires and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on the beneficiaries accounts.
Customer Sales Representative
TOME, LLC DBA MCI Mass Markets
2255 S. Main Street, Las Cruces, NM 88005
10.2020 - 09.2022
- Achieved high sales percentage with consultive value-focused customer service approach.
- Highlighted new products and company promotions during sales pitches.
- Used knowledge of company products and services to recommend solutions to customers
- Trained new employees on company policies and strong sales techniques.
Direct Sales Representative
Charter Communications, Spectrum
8651 Airport Fwy, North Richland Hills, TX 76180
03.2016 - 06.2016
- Studied competitor sales, prices, and products to improve product positioning.
- Responded to telephone inquiries and set up in person sales pitches and product demonstrations.
- Highlighted new products and company promotions during sales pitches
- Put together sales proposals and contracts.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Sales Representative
Shamaley Auto Group
955 Crocket Street Ste #A, El Paso Tx 79922
06.2007 - 01.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
A.S - Business Information Technology
Doña Ana Community College
A.A - Criminal Justice
Community College Of The Air Force
High School Diploma - undefined
William H.Burges High
Skills
- Bilingual-English and Spanish
- Microsoft Office
- Typing
- Multi-Line Telephone Operation
- Service Standard Compliance
- System Implementation
- Conflict Resolution
- Managing Multiple Tasks
Timeline
Business Development Call Representative
Nissan Of Las Cruces
05.2023 - Current
Customer Service Representative II
General Dynamics IT
10.2022 - 04.2023
Customer Sales Representative
TOME, LLC DBA MCI Mass Markets
10.2020 - 09.2022
Direct Sales Representative
Charter Communications, Spectrum
03.2016 - 06.2016
Customer Sales Representative
Shamaley Auto Group
06.2007 - 01.2008
A.S - Business Information Technology
Doña Ana Community College
A.A - Criminal Justice
Community College Of The Air Force
High School Diploma - undefined
William H.Burges High