Francisco Leal
Las Cruces,NM
Summary
CAREER OBJECTIVE:
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
16
16
years of professional experience
Work History
Business Development Call Representative
Nissan Of Las Cruces
05.2023 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Brought in new accounts through successful networking strategies and promotional approaches.
Customer Service Representative II
General Dynamics IT
10.2022 - 04.2023
- Maintained knowledge of Medicare entitlement dates, coverages, and processed coordination of benefits for the beneficiaries.
- Responded to telephone inquires and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on the beneficiaries accounts.
Customer Sales Representative
TOME, LLC DBA MCI Mass Markets
10.2020 - 09.2022
- Achieved high sales percentage with consultive value-focused customer service approach.
- Highlighted new products and company promotions during sales pitches.
- Used knowledge of company products and services to recommend solutions to customers
- Trained new employees on company policies and strong sales techniques.
Direct Sales Representative
Charter Communications, Spectrum
03.2016 - 06.2016
- Studied competitor sales, prices, and products to improve product positioning.
- Responded to telephone inquiries and set up in person sales pitches and product demonstrations.
- Highlighted new products and company promotions during sales pitches
- Put together sales proposals and contracts.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Sales Representative
Shamaley Auto Group
06.2007 - 01.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
A.S - Business Information Technology
Doña Ana Community College
A.A - Criminal Justice
Community College Of The Air Force
High School Diploma - undefined
William H.Burges High
Skills
- Bilingual-English and Spanish
- Microsoft Office
- Typing
- Multi-Line Telephone Operation
- Service Standard Compliance
- System Implementation
- Conflict Resolution
- Managing Multiple Tasks
Timeline
Business Development Call Representative
Nissan Of Las Cruces
05.2023 - Current
Customer Service Representative II
General Dynamics IT
10.2022 - 04.2023
Customer Sales Representative
TOME, LLC DBA MCI Mass Markets
10.2020 - 09.2022
Direct Sales Representative
Charter Communications, Spectrum
03.2016 - 06.2016
Customer Sales Representative
Shamaley Auto Group
06.2007 - 01.2008
A.S - Business Information Technology
Doña Ana Community College
A.A - Criminal Justice
Community College Of The Air Force
High School Diploma - undefined
William H.Burges High
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