Natalia Castillo
Albuquerque,NM
Summary
Detail-oriented and dependable professional with a solid background in healthcare administration and customer service, excelling in fast-paced team environments. Recognized for exceptional communication skills, organizational abilities, and a calm, professional demeanor that fosters collaboration and efficiency. Currently pursuing a nursing program, driven by a strong passion for patient-centered care and a commitment to excellence in clinical settings. Eager to leverage diverse experience and education to contribute effectively to healthcare teams and enhance patient outcomes.
Overview
2026
2026
years of professional experience
Work History
Business Development Center Representative / Rental Office Associate
Larry H. Miller American Toyota
08.2025 - Current
- Facilitated customer interactions as primary point of contact through inbound and outbound calls and digital inquiries.
- Scheduled service appointments to facilitate customer engagement and support operational efficiency. Converted leads into confirmed visits to enhance sales opportunities and drive revenue growth.
- Facilitated customer assistance with rental reservations, agreements, payments, and documentation.
- Oversaw vehicle check-in and return processes while collaborating with maintenance staff.
- Upsell rental options and insurance packages while ensuring policy compliance
- Ensured precision in customer and transaction record-keeping to support operational efficiency.
Receptionist
High Desert Dermatology
Albuquerque, NM
08.2021 - 08.2025
- Facilitated patient check-in processes while upholding professionalism and confidentiality standards.
- Managed collection of co-payments and outstanding balances, contributing to efficient billing operations.
- Managed incoming phone calls by screening and directing inquiries to appropriate departments.
- Scheduled patient appointments and supported management of medical records.
- Communicated clinic policies, services, and insurance details to clients.
- Supported organizational efficiency by managing filing, scanning, copying, and printing responsibilities.
Cook
Amadeo’s Pizza
Albuquerque
- Prepared ingredients and cooked menu items to presentation standards
- Maintained kitchen cleanliness and food safety compliance
- Assisted with inventory management and restocking
Crew Member / Cook
Sonic Drive-In
- Prepared food items following safety and quality standards
- Maintained clean and sanitary kitchen workstations
- Monitored inventory and reported shortages
- Worked efficiently in a fast-paced team environment
Seasonal Brand Representative
Hollister
- Delivered prompt, knowledgeable customer service
- Assisted customers with product selection and fit
- Maintained a clean, organized, and professional showroom
- Supported sales goals and communicated issues to management
Education
Nursing Program
Central New Mexico Community College
Albuquerque, NM02.2026
High School Diploma -
Valley Highschool
Albuquerque, NM05.2021
Skills
- Bilingual Communication (English/Spanish)
- Customer Service & Patient Relations
- Organization & Time Management
- Appointment Scheduling
- Medical Office Front Desk Operations
- Insurance & Co-Pay Collection
- HIPAA Compliance & Confidentiality
- Electronic Records & Filing
- Multitasking in High-Volume Offices
- Data entry
Languages
English & Spanish
Timeline
Business Development Center Representative / Rental Office Associate
Larry H. Miller American Toyota
08.2025 - Current
Receptionist
High Desert Dermatology
08.2021 - 08.2025
Crew Member / Cook
Sonic Drive-In
Seasonal Brand Representative
Hollister
Cook
Amadeo’s Pizza
Nursing Program
Central New Mexico Community College
High School Diploma -
Valley Highschool