Melany Espinoza
Salem,OR
Summary
Dynamic Call Center Representative with Professional Interpreters Inc., adept at coordinating medical appointments and managing 30+ calls daily. Bilingual in English and Spanish, I excel in delivering exceptional customer service while utilizing Microsoft Excel for precise data tracking. Recognized for strong attention to detail and effective communication, ensuring seamless patient-provider interactions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Representative
Professional Interpreters Inc.
Salem, OR
07.2025 - Current
- Coordínate and schedule medical appointments across multiple clinics and providers in a fast-paced environment
- Handle 30+ daily calls using multi-line phone systems, assisting clinics, providers, and patients efficiently
- Maintain and update interpreter availability to ensure accurate scheduling and coverage
- Communicate clearly with medical staff and patients to confirm appointments and resolve scheduling conflicts
- Utilize computer systems, including Excel, to track scheduling, availability, and service data
- Assist with setup and distribution of communication equipment (radios) for interpreters
- Provide in-person/OTP Spanish interpretation at medical facilities as needed, supporting effective patient-provider communication
- Accurately document scheduling updates and patient-related information with strong attention to detail
- Deliver high-quality customer service to diverse populations in a professional and respectful manner
Education
High School Diploma -
South Salem High School
Salem, OR06.2025
Skills
- Medical Scheduling & Appointment Coordination
- Multi-Line Phone Systems (30 calls/day)
- Customer Service & Patient Relations
- Bilingual Communication (English/Spanish)
- Medical Terminology
- Microsoft Excel & Data Entry
- Interpreter Coordination & Language Access
- Attention to Detail & Organization
- Professional Communication & Flexibility
Certification
Seal of Biliteracy (Proficiency in Spanish and English)
Additional Information
Job Fair Volunteer — Volunteer for Professional Interpreters
- Assisted with event setup and organization
- Engaged with attendees and provided information about company services
- Supported staff in maintaining a professional and welcoming environment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Representative
Professional Interpreters Inc.
07.2025 - Current
High School Diploma -
South Salem High School