Asani Mitchell
Rochester,NY
Summary
Conscientious and compassionate human resources professional with a strong commitment to supporting effective recruitment, employee development, and long‑term retention. Skilled in partnering with leadership to build employee‑centered cultures that promote positive morale, strengthen engagement, and enhance organizational productivity. Brings excellent interpersonal, coaching, and communication abilities, along with a collaborative approach to supporting both employees and management.
Equipped with strong problem‑solving skills, adaptability, and a continuous‑learning mindset. Known for maintaining professionalism in fast‑paced environments, managing sensitive situations with discretion, and contributing to smooth, efficient HR operations. Poised to support team success, drive positive outcomes, and advance organizational goals with dedication, initiative, and enthusiasm.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Charter Communications (Spectrum Mobile)
04.2024 - 07.2026
- Maintained accurate records and documentation to support compliance, reporting, and seamless follow-up.
- Partnered with internal teams to escalate complex cases and ensure efficient handoffs.
- Applied diagnostic tools to resolve service issues while balancing performance and service-quality expectations.
- Adapted quickly to new systems, policies, and processes to maintain operational readiness.
- Managed time effectively by navigating multiple platforms and meeting productivity and quality metrics.
OAR/Patient Unit Secretary
University of Rochester Medical Center – Wilmot Cancer Center / NICU
08.2023 - 03.2024
- Coordinated admissions, discharges, transfers, and census updates to keep workflows accurate.
- Scheduled tests, procedures, and equipment across departments with timely communication.
- Maintained organized records and processed clinical orders with strong attention to detail.
- Served as the main communication point for patients, families, and clinical staff.
- Tracked patient locations and updated systems to ensure real-time visibility.
- Managed supplies, equipment requests, and workspace organization to support operations.
- Supported cross-unit needs and patient transport in a fast-paced environment.
- Answered phone calls and messages for cancer medical facility, scheduling appointments, and handling patient inquiries.
Shift Supervisor
Burger King
03.2021 - 08.2022
- Coordinated daily shift operations by assigning tasks, monitoring workflow, and ensuring staffing levels aligned with business needs.
- Anticipated operational challenges, adjusted priorities, and implemented solutions to maintain smooth and efficient service.
- Trained and guided new employees, ensuring consistent adherence to service standards, cleanliness expectations, and safety procedures.
- Maintained accurate cash handling, inventory checks, and shift documentation to support store operations and accountability.
Education
Associate of Applied Science - Human Resources Management
Bryant & Stratton College
NY06-2027
High School Diploma -
School of The Arts
Rochester, NY05-2019
Skills
- - High‑volume call handling, patient communication, and needs assessment
- - Appointment and procedure scheduling
- - Conflict resolution and accurate documentation
- - Data entry, information tracking, and multi‑department coordination
- - Task prioritization, confidentiality, and organized workflow habits
- - Call center and ticketing systems
- - Electronic Medical Records (EMR)
- - Scheduling platforms
- - Microsoft Office (Excel, Outlook, Word)
- - Intermediate ASL
- - Beginner Korean
- - Customer‑focused communication and active listening
- - Strong organization and time management
- - Critical thinking and problem‑solving
- - Reliable, adaptable, and team‑oriented
- - Accurate, compliant patient record maintenance
- - Processing forms, orders, and clinical documentation
- - High‑accuracy data entry and independent task management
Languages
English
Native or Bilingual
Timeline
Call Center Representative
Charter Communications (Spectrum Mobile)
04.2024 - 07.2026
OAR/Patient Unit Secretary
University of Rochester Medical Center – Wilmot Cancer Center / NICU
08.2023 - 03.2024
Shift Supervisor
Burger King
03.2021 - 08.2022
Associate of Applied Science - Human Resources Management
Bryant & Stratton College
High School Diploma -
School of The Arts