Kristian Dorsey
Conway ,SC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Foundever
05.2023 - 01.2024
- Active listening skills, effective verbal and written communication skills Ability to solve complex situations utilizing questioning and deductive reasoning skills Demonstrated ability to navigate multiple systems High service-aptitude with personal drive to serve/display compassion and empathy Willingness to learn and develop skills to improve your work performance
Server
Hooters
02.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Call Center
Telereach INC
01.2021 - 01.2023
- Track record of sales and/or appointment setting success. Excellent written and verbal communication skills. Basic computer skills. Excellent phone presence and etiquette.
Cashier
Burlington Stores
01.2021 - 01.2022
- Welcomed customers, provided customer care, shared details pertaining to products, sales, and policies. Politely communicated with customers while scanning items, operating cash registers, collecting payments, and counting money.
Sales associate- Finish Line
01.2021 - 01.2022
- The FLM - Sales Associate performs sales and customer service tasks for a Finish Line shop located inside of Macy's department store by performing the following duties: Performs sales and customer service responsibilities for a Finish Line shop inside Macy's Performs cashiering, stockroom upkeep and store upkeep as needed Maintains company standards regarding personal sales metrics Physical Demands– The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Requires standing approximately 5 – 8 hours per day usually 3 – 5 days per week, including nights and weekends During peak sale periods (e.g. Holiday, Back-to-School), will work for long periods throughout a 1 – 12 hour day Requires stooping and kneeling to place merchandise on customer's feet as well as reaching and pulling to obtain or stock merchandise on storage racks May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale Required to lift items weighing 5 – 25 lbs regularly
Server
Twin Peaks
05.2019 - 01.2021
- Trained and mentored new servers on menu knowledge and customer service standards.
- Streamlined order processing by adopting efficient table management techniques.
- Enhanced guest satisfaction by providing tailored recommendations and prompt service.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and repeat business.
Caregiver
01.2020 - 01.2021
- Managed and maintained household duties and daily tasks while creating and ensuring a safe environment and also created long lasting relationships through trust.
Server
Buffalo Wild Wings
11.2018 - 08.2019
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Managed multiple tables efficiently, prioritizing tasks to meet diverse needs of guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, enhancing overall dining experience.
- Trained new team members on menu knowledge and service standards, fostering a cohesive work environment.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service / Cashier
AAFES
01.2017 - 01.2019
- May operate a cash register or other sales related equipment. Balances daily financial transactions. May process deferred payment plan, credit card and dishonored check transaction. Practice loss prevention procedure and perform other related retail duties as required. Progress from non-specialized sales duties to specialized product expertise. Noted for personal service, concern for customers.
Program Assistant
CDC
01.2017 - 07.2017
- Serves as a Child and Youth Program Assistant in one or more child and youth programs. Accountable for the whereabouts and safety of children and youth ranging in age from 6 weeks to 18 years. Assists in providing and leading planned activities. Assist children and youth with special projects, homework and life skills. Performs simple routine tasks following step-by-step instructions. Helps establish a program environment and promotes positive child and youth interactions with other children, youth and adults. Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate the daily schedule. Uses prepared curriculum/program materials and assists with developing a list of needed supplies and equipment. Helps create adult-made games and play materials (i.e., mixing paint, play dough, assembling props, activities, etc.) Interacts with children and youth using approved child guidance and youth development techniques as provided by the supervisors. Attends to the physical needs of the children, as applicable. Interacts professionally with staff members, parents, supervisors and volunteers. Supervises children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events. Promotes and models safety, fitness, and health and nutrition practices. Cares for special needs children and youth as directed by the supervisor. Notifies supervisor of health, fire and safety compliance concerns. Helps arrange for/serve appropriate snacks/meals, where applicable. Notifies supervisor of health, fire, and safety compliance concerns. Observes program participants for signs that may indicate illness, abuse or neglect and reports as directed. Notes special instructions provided by parents. Ensures children and youth (as applicable) depart with an authorized person according to written parental instructions. Assists in maintaining program participation data and completing required daily reports. Participates in program evaluations as required. Assists in achieving and maintaining DoD certification and national accreditation, where applicable. Ensures compliance with policies and regulations applicable to Marine Corps Installation and Youth Programs. Modules 1-5 completed , and all annual training are up to date
Education
Diploma - undefined
Kadena High School
Euphoria Institute
05.2025
Skills
- Quick Learner
- Visual Design
- Problem Solving
- Storyboards
- Team Work
- Microsoft Office Programs
- Call center customer service
- Data entry
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Memory retention
- Cleanliness standards
- Safe food handling
- Service prioritization
- High volume dining
- Team collaboration
- Sales techniques
- Sales expertise
- Supply restocking
- Performance improvement
- Point of sale operation
- Guest relations management
- Server training
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Multitasking Abilities
- High energy and stamina
- Telephone and email etiquette
- Clear communication
- Active listening
Language
English
Qualifications
- Highly Responsible and reliable, exceptional interpersonal skills, willing to learn and grow, and motivated to achieve challenging tasks.
- Works well under pressure
- Persistent and well-focused
- Customer service and hospitality skills
- Advanced in MS Word, Excel, MacBook, Internet, and superb typing skills
- Well trained in videography (Three years of training).
- Consistent in record keeping and organizing.
- Leadership skills
Timeline
Call Center Representative
Foundever
05.2023 - 01.2024
Server
Hooters
02.2021 - 03.2023
Cashier
Burlington Stores
01.2021 - 01.2022
Customer Service Call Center
Telereach INC
01.2021 - 01.2023
Sales associate- Finish Line
01.2021 - 01.2022
Caregiver
01.2020 - 01.2021
Server
Twin Peaks
05.2019 - 01.2021
Server
Buffalo Wild Wings
11.2018 - 08.2019
Customer Service / Cashier
AAFES
01.2017 - 01.2019
Program Assistant
CDC
01.2017 - 07.2017
Diploma - undefined
Kadena High School
Euphoria Institute
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