Alyssa Fuentes
Albany,GA
Summary
Dedicated healthcare professional with experience in optometry and medical imaging. Skilled in patient care, insurance verification, appointment scheduling, pretesting, and providing clear instructions to patients. Known for excellent communication, attention to detail, and ensuring patients feel comfortable and informed throughout their visits.
Overview
3
3
years of professional experience
Work History
Call Center Representative
RadNet
Brunswick, MD
02.2024 - 10.2025
- Answered incoming calls, delivering professional and knowledgeable service to enhance customer satisfaction.
- Resolved patients' insurance-related questions and billing concerns, ensuring clarity and understanding.
- Provided information on insurance coverage and payment options to callers.
- Scheduled and confirmed patient appointments, optimizing daily imaging schedules.
- Verified patient insurance coverage for diagnostic imaging procedures, including MRI, mammography, and ultrasound.
- Documented patient interactions and updated records in compliance with HIPAA standards.
- Collaborated with clinical staff to ensure timely patient care and smooth workflow.
Professional Development / Career Focus
02.2024 - 10.2025
- Focused on professional growth, updating knowledge in patient care, insurance processes, and diagnostic imaging.
- Completed online training and certifications related to healthcare administration and patient support.
Optometric Assistant / Eyewear Specialist
Brunswick Public Spectacle
Brunswick, MD
08.2022 - 02.2024
- Assisted patients in selecting eyeglasses and contact lenses based on prescription, lifestyle, and preferences.
- Submitted and processed insurance claims accurately, reducing billing errors and improving claim approval rates.
- Conducted pre-testing on patients, including vision screening, OCT scans, and other diagnostic procedures.
- Explained procedures and post-care instructions clearly to patients, helping them feel comfortable and informed.
- Maintained and updated patient records, ensuring accuracy and confidentiality.
- Provided guidance on lens and frame options, including fitting, adjustments, and maintenance tips.
- Assisted with clinic operations such as inventory management, equipment sterilization, and appointment flow coordination.
- Collaborated with optometrists to ensure smooth patient experiences and efficient clinical workflow.
Education
High School Diploma -
Brunswick High School
Brunswick, MDSkills
- Patient care
- Pre-testing
- OCT
- Vision screening
- Insurance verification
- Claims processing
- Scheduling
- Appointment coordination
- Patient communication
- Patient education
- Optical dispensing
- Eyewear guidance
- Frame fitting
- Medical record management
- Documentation
- Attention to detail
- Multitasking
- Clinical workflow support
- Customer service
- Computer skills
Professional Development
Focused on professional growth, updating knowledge in patient care, insurance processes, and diagnostic imaging., Completed online training and certifications related to healthcare administration and patient support., 02/01/24, 10/31/25
Languages
English
Professional
Timeline
Call Center Representative
RadNet
02.2024 - 10.2025
Professional Development / Career Focus
02.2024 - 10.2025
Optometric Assistant / Eyewear Specialist
Brunswick Public Spectacle
08.2022 - 02.2024
High School Diploma -
Brunswick High School