Sarah Evans
Fort Myers,FL
Summary
Results-oriented customer service professional with strong experience in call center and sales environments. Proven ability to manage high call volumes while maintaining professionalism, efficiency, and a customer-focused approach. Skilled in resolving inquiries, handling escalated calls, and delivering effective problem-solving solutions that enhance customer satisfaction and retention. Recognized for strong communication skills, adaptability in fast-paced settings, and a collaborative mindset that supports team success and continuous service improvement.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Distinctive Beach Rentals
Fort Myers Beach, FL
07.2025 - Current
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers in booking rentals, ensuring accurate information and smooth transactions.
- Handled inquiries and complaints, resolving issues efficiently to enhance customer satisfaction.
- Utilized call center software to track interactions and document customer feedback accurately.
- Collaborated with team members to improve service delivery and streamline processes.
- Adapted quickly to changes in policies and procedures, maintaining high service standards.
- Maintained up-to-date knowledge of rental properties and local attractions to assist customers effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Brand Ambassador/Independent Insurance Adjuster
At Home Auto Glass
Fort Myers, FL
01.2025 - 07.2025
- Educated customers on auto glass products and services, enhancing brand awareness and customer loyalty.
- Executed promotional campaigns, effectively increasing product visibility in targeted locations.
- Collaborated with sales team to identify customer needs and provide tailored solutions.
- Conducted market research to gather feedback, driving improvements in service offerings.
- Provided training and mentorship to new brand ambassadors, fostering a cohesive team environment.
- Developed engaging presentations for community events, elevating brand presence within local markets.
- Monitored competitor activities and reported insights to inform strategic marketing decisions.
- Facilitated customer interactions through social media platforms, strengthening online engagement and reputation.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Sales Associate
Ace Hardware
Fort Myers, FL
04.2024 - 01.2025
- Assisted customers in product selection and provided expert advice on hardware solutions.
- Operated point-of-sale system efficiently to process transactions and manage inventory levels.
- Maintained organized merchandise displays, ensuring products were easily accessible and visually appealing.
- Collaborated with team members to achieve sales goals and enhance customer service standards.
- Conducted regular stock audits to ensure accurate inventory records and minimize discrepancies.
- Trained new staff on product knowledge, sales techniques, and store policies for improved performance.
- Resolved customer inquiries and complaints promptly to enhance overall shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Participated in promotional events, effectively communicating offers to drive customer engagement and sales growth.
Receptionist Administrator
Lexus of Fort Myers
Fort Myers, FL
08.2023 - 03.2024
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments with professionalism.
- Assisted in maintaining organized filing systems for customer records and service documents.
- Coordinated office supplies inventory, streamlining procurement processes for daily operations.
- Facilitated communication between departments to enhance service delivery and customer satisfaction.
- Supported administrative tasks, including data entry and documentation for service transactions.
- Implemented improved greeting protocols, enhancing first impressions for visitors and clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Sales Manager
Target
Fort Myers, FL
01.2023 - 08.2023
- Implemented training programs focused on improving team performance and achieving sales targets.
- Led weekly meetings to review progress, share best practices, and strategize for upcoming sales initiatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Attended industry events and conventions to explain sales opportunities.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Education
High School Diploma -
Acceleration Academy
Fort Myers, FL05-2024
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Auto insurance
- Account management
- Upselling
- CRM software
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Empathy and compassionate care
- Customer care
- Customer relationship building
- Sales process
- Sales strategy development
- Networking
- Negotiation
- Objection handling
- Technical support
- Inbound phone call management
- Cash handling
- Logging call information
- Quality control
- Appointment scheduling
- Calm disposition
- Call control
- Customer communications
Languages
English
Native or Bilingual
Timeline
Call Center Representative
Distinctive Beach Rentals
07.2025 - Current
Brand Ambassador/Independent Insurance Adjuster
At Home Auto Glass
01.2025 - 07.2025
Sales Associate
Ace Hardware
04.2024 - 01.2025
Receptionist Administrator
Lexus of Fort Myers
08.2023 - 03.2024
Sales Manager
Target
01.2023 - 08.2023
High School Diploma -
Acceleration Academy