FRANCISCO LEDEZMA
Cicero,IL
Summary
Dynamic professional with a positive attitude and proven team leadership skills, honed at Chick-fil-A. Successfully implemented training programs and optimized inventory management, enhancing operational efficiency. Recognized for strategic thinking and creative problem-solving, driving improvements in service delivery and team performance across diverse environments.
Overview
10
10
years of professional experience
Work History
Shift Leader
Chick-fil-A
Broadview, IL
05.2025 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored inventory levels to ensure adequate stock for daily operations.
- Coordinated shift schedules to optimize team efficiency and coverage.
- Maintained cleanliness and organization of work areas according to safety standards.
- Participated in team meetings to discuss performance goals and operational improvements.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
GERENTE GENERAL
HOTEL LU
ACAPULCO, MEXICO
03.2021 - 10.2023
- Oversaw daily operations to ensure efficient workflow and service delivery.
- Implemented staff training programs to enhance team performance and customer satisfaction.
- Developed and maintained operational procedures, improving consistency across departments.
- Evaluated inventory management systems, optimizing supply chain processes for cost efficiency.
JEFE DE RECEPCION
HOTEL YAMBA
ACAPULCO, MEXICO
01.2020 - 02.2021
- Coordinated front office operations, ensuring efficient workflow and customer service excellence.
- Managed appointment scheduling and maintained calendar for executive leadership team.
- Developed and implemented filing systems to enhance document retrieval efficiency.
- Streamlined communication between departments to improve response times and service delivery.
OPERADOR DE ALMACEN
F&B LOGISTICAS
LIMA, PERU
01.2019 - 08.2019
- Led team in optimizing warehousing workflows for improved efficiency.
- Mentored junior staff in safety protocols and equipment handling.
- Implemented process improvements to reduce error rates in order fulfillment.
- Managed inventory control systems to ensure optimal stock levels.
Manager's Assistant
BANCO DE VENEZUELA
MATURIN, VENEZUELA
11.2015 - 01.2018
- Coordinated schedules and meetings for management, ensuring efficient time allocation.
- Managed correspondence and communications to streamline information flow within the office.
- Assisted in project planning, contributing to timely execution of departmental goals.
- Maintained organized filing systems for documents, enhancing accessibility and accuracy of records.
Education
Diploma - GERENCIA
UNIVERSIDAD POLITECNICA DE COLOMBIA
BOGOTA COLOMBIA11-2015
BBA - Finance
UNIVERSIDAD POLITECNICA
TUCUPITA, VENEZUELA08-2015
TECNICO SUPERIOR - CONTABILIDAD
TECNOLOGICO DR. DELFIN MENDOZA
BARRANCAS DE ORINOCO, VENEZUELA03-2013
BACHILLER - CIENCIAS
U.E FELIX ARMANDO NUÑEZ BEAHUPERTUY
MATURIN, VENEZUELA07-2008
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Creative problem solving
- Team collaboration and leadership
- Diplomatic and fair
- Strategic thinking
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Shift Leader
Chick-fil-A
05.2025 - Current
GERENTE GENERAL
HOTEL LU
03.2021 - 10.2023
JEFE DE RECEPCION
HOTEL YAMBA
01.2020 - 02.2021
OPERADOR DE ALMACEN
F&B LOGISTICAS
01.2019 - 08.2019
Manager's Assistant
BANCO DE VENEZUELA
11.2015 - 01.2018
Diploma - GERENCIA
UNIVERSIDAD POLITECNICA DE COLOMBIA
BBA - Finance
UNIVERSIDAD POLITECNICA
TECNICO SUPERIOR - CONTABILIDAD
TECNOLOGICO DR. DELFIN MENDOZA
BACHILLER - CIENCIAS
U.E FELIX ARMANDO NUÑEZ BEAHUPERTUY