Francisco Lopez
ADP - ESP
El Paso,TX
2
Languages
1
Certification
7
years of professional experience
Client-focused professional with 16 years of experience in account management and operations. Skilled in managing large client portfolios and addressing complex customer needs while ensuring compliance. Proven ability to deliver exceptional service in high-volume environments and foster strong relationships to drive continuous improvement.
Work History
Client Service Manager II
1 Year 8 Months- Build strong client relationships and deliver outstanding customer service.
- Manage inbound calls, client meetings, issue resolution, and compliance-related support.
- Provide support to more than 150 clients within a dedicated book of business.
- Work effectively in a high-volume environment while consistently meeting weekly and monthly performance metrics.
Senior Implementation Specialist
2 Years 4 Months- Implemented Wisely Pay and Wisely Now services, enhancing client payment processes.
- Provided multi-channel support to 100+ clients, ensuring timely issue resolution.
- Managed project planning and account provisioning, streamlining implementation activities.
- Ensured compliance with ADP policies and regulatory requirements.
Assistant Property Manager
3 Years 1 Month- Compiled and analyzed weekly and monthly operational reports to inform management decisions.
- Oversaw leasing activities, fostered resident relations, and ensured smooth daily property operations.
- Prepared weekly and monthly operational reports.
- Exhibited leadership and applied problem-solving skills to navigate challenges in a fast-paced environment.
Education
Some College Coursework
High School Diploma
Skills
Client Relationship Management
Customer Service Excellence
Account Management
Project coordination
Regulatory Compliance
Team leadership
Problem Solving
Time organization
Time Management & Organization
Communication Skills
Project management
Certification
- Lean Six Sigma Yellow Belt Certification - August 2024
- Committed to continuous professional development and delivering exceptional client experiences through process improvement and operational excellence.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Service Manager II
ADP - ESP
12.2024 - CurrentRead More
Senior Implementation Specialist
ADP - Wisely Launch Team
08.2022 - 12.2024Read More
Assistant Property Manager
Case & Associates Property Management
07.2019 - 08.2022Read More
El Paso Community College
Some College Coursework
Read More
Franklin High School
High School Diploma
Read More