Francisco Luna
Yuba City,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Volunteer work at the Assembly Hall of Jehovah’s Witnesses
Assembly Hall of Jehovah’s Witnesses
06.2014 - Current
- Data entry - collected and recorded individuals’ and families circumstances and needs using a proprietary software
- Recorded individuals communication preferences
- Managed inventory
- Public speaking - communicated with people over the phone about upcoming events.
Service and Kitchen Team
Panda Express
01.2022 - 10.2022
- Follow all company standards regarding paperwork, time management, cash management and loss prevention, and revenue
- In charge of training and overseeing new hires to do job effectively and according to company guidelines
- Ensured accuracy in purchase orders and customer orders by double-checking before processing customer requests.
Crew member
McDonalds
01.2021 - 10.2021
- Built rapport with new and returning customers to promote the company's mission and values
- Diffused volatile customer interactions calmly and courteously while upholding company policy
- Take pride in every aspect of work duties and perform it with energy and enthusiasm to create an enjoyable environment for customers.
Cashier
Wingstop
08.2020 - 12.2020
- Used effective communication to answer customer questions, take orders, and gather feedback; increased the number of repeat customers by 35% and average spend per order by 20%
- Facilitated customer interactions through attentive listening and concise communication while problem solving customer inquiries; Skyrocketed customer satisfaction rating to 93%
- Demonstrated expertise in handling and processing customer orders with accuracy in a timely manner; optimized workflow and reduced order processing times by 25%.
Education
Yuba College
Marysville, California05.2022
High School Diploma -
Core Charter School
Marysville, California05.2021
Skills
- Root Cause Analysis
- Bilingual
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Multitasking Abilities
Professional Development
- Spanish Heritage, Yuba College, California, 01/2022
- Interpersonal Communications, Yuba College, California, 01/2022
- Public Speaking, Core Charter School, California
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Punjabi
Elementary
Additional Information
Volunteer work at the Assembly Hall of Jehovah’s Witnesses June 2014 – Present
Assembly Hall ofJehovah’s Witnesses , 650 N George Washington Blvd, Yuba City, CA 95993
Timeline
Service and Kitchen Team
Panda Express
01.2022 - 10.2022
Crew member
McDonalds
01.2021 - 10.2021
Cashier
Wingstop
08.2020 - 12.2020
Volunteer work at the Assembly Hall of Jehovah’s Witnesses
Assembly Hall of Jehovah’s Witnesses
06.2014 - Current
Yuba College
High School Diploma -
Core Charter School
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