Francisco Madrigal
Vineyard,UT
Summary
Dynamic and results-driven professional with extensive experience in operations management at Costa Vida. Proven track record in enhancing customer satisfaction and team collaboration. Skilled in budget management and training development, fostering a positive work environment while driving growth and efficiency. Committed to delivering exceptional service and operational excellence.
Overview
27
27
years of professional experience
Work History
Operator Partner
Costa Vida
Spanish Fork, UT
09.2023 - 03.2025
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
Owner
Smoke House Bbq and Burgers
Orem
03.2021 - 08.2023
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
District Manager
Costa Vida
Utah County
03.2015 - 04.2021
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
General Manager
Mimi’s Cafe
Orem, UT
09.2009 - 03.2015
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Kitchen Manager
Red Lobster
Orem
05.2002 - 04.2009
Assistant Manager
Golden Corral Buffet and Grill
Orem
07.1998 - 04.2002
Skills
- Identify restaurant needs
- Identify training issues
- Identify probable cause of sales grow and turn over
- Positive attitude
- Teamwork
- Punctual and dependable
- Align with company goals
- Adapt to new environment
Accomplishments
Best sales on 2018, 2019 and 2020
Best profit on 2017, 2018 ,2019 and 2020
Timeline
Operator Partner
Costa Vida
09.2023 - 03.2025
Owner
Smoke House Bbq and Burgers
03.2021 - 08.2023
District Manager
Costa Vida
03.2015 - 04.2021
General Manager
Mimi’s Cafe
09.2009 - 03.2015
Kitchen Manager
Red Lobster
05.2002 - 04.2009
Assistant Manager
Golden Corral Buffet and Grill
07.1998 - 04.2002