Jade Sickler
Richland,WA
Summary
Experienced Shift Lead Manager responsible for assigning tasks, training employees, providing feedback, implementing company procedures, inventory and money processing. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Always try to exceed expectation to provide exemplary customer service. Desire a position in a professional environment that will advance my current skill set into a future career.
Overview
5
5
years of professional experience
Work History
Lead Manager
Costa Vida
Richland, WA
11.2019 - Current
- Assisted with new-hire orientation, evaluated employee performance and coached and trained to improve weak areas.
- Provided supportive link between external customers and internal operations; Investigated and resolved customer inquiries and complaints quickly.
- Submitted supply orders; maintained overstocking, restocking and inventory control procedures during day shift.
- Received shipments; verifying products for quality and quantity.
- Reconciled secure cash drawer at start and end of each shift, accounting for errors and resolving discrepancies; generated bank deposits.
- Made appropriate contacts for maintenance work needed.
- Monitored food preparation methods, portion sizes, garnishing and presentation to ensure consistency.
Manager
Little Caesars Pizza
Kennewick, WA
09.2017 - 12.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies; generated and processed bank deposits.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences; Processed all catering orders.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
High School Diploma -
Kamiakin High School
Kennewick, WA06.2017
Skills
- Shipping and Receiving Oversight
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Networking Events
- Customer Complaint Resolution
- Cash Drawer/Daily Cash Management
- Managing Multiple Tasks
Accomplishments
- DECA Financial Manager
- Serve-Safe Certification
Timeline
Lead Manager
Costa Vida
11.2019 - Current
Manager
Little Caesars Pizza
09.2017 - 12.2019
High School Diploma -
Kamiakin High School
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