Stephen DePonceau
CULLEOKA,TN
Summary
An extensive work history in customer services, consistently ensuring quality patron experiences—whether it be food, service, and everything in between.
Overview
5
5
years of professional experience
Work History
Line Cook, Caterer
Costa Vida
Spring Hill, TN
09.2024 - Current
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Kept stations stocked and ready for use to maximize productivity.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Managed all aspects of the catering process from order taking to payment collection.
To-Go Server, Food Runner
Legends Steakhouse
Columbia, TN
01.2022 - 07.2024
- Maintained cleanliness of dining area, including tables, chairs, floors, windowsills, counters.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Packaged and bagged cooked food and prepared items.
- Ensured compliance with health safety standards for all food handling procedures.
- Provided friendly, efficient customer service to all patrons.
FOH Team Member, BOH Team Member
Chick-fil-A
Columbia, TN
03.2020 - 01.2022
- Worked with cross-functional teams to achieve goals.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Cooked multiple orders simultaneously during busy periods.
- Conducted regular maintenance on kitchen equipment such as deep fryers or stoves.
- Mastered point-of-service computer system for automated order taking.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Culleoka Unit School
Culleoka, TN05-2020
Skills
- Quality assurance
- Customer service
- Time management
- Critical thinking
- Spanish Speaker
- Public speaking
- People handling
- Conflict Resolution
Affiliations
- Actor
- Gardener
- Studying investment, dividends and day trading.
- Weight Lifting
- Calisthenics
Languages
Spanish
Professional
References
References available upon request.
Timeline
Line Cook, Caterer
Costa Vida
09.2024 - Current
To-Go Server, Food Runner
Legends Steakhouse
01.2022 - 07.2024
FOH Team Member, BOH Team Member
Chick-fil-A
03.2020 - 01.2022
High School Diploma -
Culleoka Unit School
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