Francisco T. Mancilla
Houston,TX
Summary
Dynamic IT professional with a proven track record at Cast Solutions, adept in Excel reporting and exceptional problem-solving skills. Expert in enhancing productivity and quality through effective team leadership and technical support expertise. Excelled in network system management and fostering effective communication, significantly contributing to project successes and team efficiency.
Overview
21
21
years of professional experience
Work History
Line Lead
CSAT Solutions
Houston, TX
04.2016 - Current
- Utilized Excel to compile data on outdated units.
- Assisted technicians in resolving complex issues.
- Coordinated timely repair of units.
- Allocates repair units to staff maintaining optimal productivity levels.
- Balanced quality, productivity, cost, safety and morale to achieve overall positive results.
- Ensure proper tools and equipment are available for all technicians and operators.
- Conducted part replacement for MacBook models and dispatched for testing.
- Evaluated client feedback to pinpoint malfunction details.
- Facilitated communication to achieve efficient unit repairs.
Technician
Bass Computers
01.2014 - 11.2015
- Conducted thorough tests on switches and network equipment.
- Configured DVR systems.
- Utilized Everest Inventory Software.
Technician
Foxconn
07.2011 - 05.2013
- Ensure proper functionality of test boards.
- Ensure accurate programming of boards.
- Developed programming for various microchip applications.
- Assisted in assembling boards to completion.
- Secured packaging of final product post thorough inspection.
IT Assistant
Don’s Fencing
05.2004 - 07.2009
- Provide hardware/software configuration, installation, and support for personal, computers, laptops, and printers
- Provide secondary support to back-up network administrator
- Provide technical leadership in the area of desktop system
- Have great costumer service
Education
Associate of Applied Science - Computer Network Systems
ITT Technical Institute
Houston, TX06.2007
Skills
- Microsoft 365 Proficiency
- Windows OS Familiarity
- LAN Configuration
- Communication Protocols
- Technical Support Expertise
- Network Routers
- Networking Proficiency
- User Support Expertise
- Network System Management
- Network Threat Assessment
- Wireless Network Setup
- Data Lookup Proficiency
- Excel Reporting Skills
- 5S Workplace Organization
- Effective Problem Resolution
- Effective Communication
- PPE enforcement
- Line monitoring
- Troubleshooting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Line Lead
CSAT Solutions
04.2016 - Current
Technician
Bass Computers
01.2014 - 11.2015
Technician
Foxconn
07.2011 - 05.2013
IT Assistant
Don’s Fencing
05.2004 - 07.2009
Associate of Applied Science - Computer Network Systems
ITT Technical Institute
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