Francisco Martinez Mora
Rialto,Ca
Summary
Results-oriented individual with a strong background in customer service and team leadership. Bilingual in English and Spanish, facilitating effective communication. Demonstrated ability to enhance service quality and operational efficiency while ensuring customer satisfaction in diverse, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Crew
Regency Theatres
Fontana, California
05.2026 - 09.2026
- Provided excellent customer service to enhance guest experiences at the cinema.
- Processed ticket transactions swiftly while addressing customer inquiries promptly.
- Operated point-of-sale systems for ticket and concession sales efficiently.
- Assisted in stocking and managing inventory of concessions items effectively.
- Maintained cleanliness and organization in lobby and auditorium areas regularly.
- Collaborated with team members to ensure smooth operations during busy times.
Team Lead
Jack In the Box Restaurants (Jib Inc)
Rancho Cucamonga, California
02.2024 - 04.2026
- Led shifts as shift leader since December 2025, ensuring operational efficiency.
- Supervised team members, enhancing restaurant operations and customer service effectiveness.
- Implemented operational procedures, streamlining service speed and elevating quality standards.
- Expertly resolved customer issues and delivered exceptional in-person service.
- Resolved customer concerns promptly, enhancing overall dining experience.
- Managed front of house and drive-thru cash handling for accurate transactions.
- Maintained restaurant cleanliness and adapted service quality to meet operational demands.
Education
Bachelors of science - Civil Engineering
California State Polytechnic University, Pomona
Pomona, CA06-2030
Skills
- Point-of-sale operation
- Cash handling
- Service efficiency
- Customer service focus
- Guest relations
- Adaptability in service
- Time management
- Food safety practices
- Team leadership
- Public speaking
- Bilingual proficiency
Community Service
OLG, Volunteer, San Bernardino, CA, 2019-10, Present, Lead a study group for children, fostering educational development, Assist in physical maintenance and care of church facilities, Serve as a leader within the church workforce, demonstrating initiative and responsibility
Athletics
- Student-Athlete – Rialto High School
- August 2022 - Present
- Dual sport athlete in Football and Wrestling
- Demonstrated leadership, teamwork, and discipline in both sports
Timeline
Crew
Regency Theatres
05.2026 - 09.2026
Team Lead
Jack In the Box Restaurants (Jib Inc)
02.2024 - 04.2026
Bachelors of science - Civil Engineering
California State Polytechnic University, Pomona