Justeen VanNess
Seymour,IN
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and improve customer satisfaction through effective communication and multitasking. Skilled in food preparation and cash handling, consistently recognized for exceeding performance expectations and fostering a positive work environment.
Overview
14
14
years of professional experience
Work History
Crew
Whitecastle
Seymour, IN
09.2025 - Current
- Prepared and assembled food items following quality and safety standards.
- Operated kitchen equipment to ensure efficient food preparation and service.
- Maintained cleanliness of work areas, ensuring compliance with health regulations.
- Assisted customers with orders, providing friendly and prompt service.
- Collaborated with team members to streamline operations during peak hours.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Trained new crew members on operational procedures and customer service expectations.
- Implemented feedback from customers to enhance service quality and efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Observed customer purchases in line and differentiated between standard portions.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Increased customer satisfaction with prompt and accurate order taking.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Trainer Assistant
AAM
North Vernon, IN
10.2022 - 10.2024
- Assisted in developing training materials for new employees, enhancing onboarding processes.
- Facilitated training sessions, ensuring participant engagement and understanding of core concepts.
- Supported trainers in evaluating trainee performance, providing constructive feedback for improvement.
- Coordinated logistics for training events, managing schedules and resources effectively.
- Implemented tracking systems for trainee progress, increasing accountability and follow-up efficiency.
- Collaborated with team members to refine training programs based on participant feedback and outcomes.
- Researched best practices in training methodologies, integrating findings into program enhancements.
- Maintained accurate records of training attendance and materials distributed to participants.
- Ensured compliance with organizational policies and procedures during all aspects of the training process.
- Contributed to the improvement of overall training programs by gathering participant feedback and implementing necessary changes.
- Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.
- Assisted lead trainer in developing customized training materials for different learning styles and needs.
- Promoted a culture of continuous learning by encouraging trainees to reflect on their experiences and apply newfound knowledge to real-world situations.
- Assisted in the delivery of hands-on workshops, providing individualized support as needed to ensure skills mastery.
- Collaborated with subject matter experts to update training content based on industry trends and advancements.
- Developed strong relationships with trainees, fostering a supportive learning environment that promoted personal growth and professional development.
- Continuously expanded personal knowledge base by staying up-to-date on industry developments, attending relevant conferences, workshops, or seminars when possible.
- Evaluated the effectiveness of training programs through post-session assessments and follow-up surveys, providing data-driven insights for continuous improvement efforts.
- Managed training logistics, including scheduling, room setup, and equipment maintenance, ensuring a smooth learning experience for all attendees.
- Assisted in the development of a comprehensive onboarding program for new hires, ensuring they received a solid foundation to excel in their roles.
- Supported trainees'' progress by providing constructive feedback and guidance on assignments and projects.
- Supported the achievement of departmental goals by actively participating in team meetings and contributing valuable insights from the perspective of a Trainer Assistant role.
- Facilitated group discussions to encourage participants to share experiences and best practices with their peers.
- Coordinated communication between trainers, trainees, and management to address any issues or concerns related to training initiatives promptly effectively.
- Enhanced training effectiveness by incorporating interactive activities and real-world examples into lessons.
- Increased learner retention through the use of engaging multimedia presentations that catered to various learning preferences.
- Maintained accurate records of participant attendance, assessments, and progress reports for tracking purposes.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Used Software to design training for Type employees and increase company retention and productivity rates Number%.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and implemented successful onboarding program.
- Developed job-specific competencies and performance standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Designed and delivered web-based, self-directed learning materials.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
- Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
- Created and oversaw Type training programs for operations.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
- Worked with vendors to customize courseware to accommodate business needs.
- Established and maintained quality control standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Developed and implemented training programs related to Topic.
- Facilitated virtual, in-person and blended learning sessions.
- Coordinated recruitment of training program participants.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Assisted human resources professionals with workforce development.
- Evaluated training delivery methods to optimize effectiveness.
- Used surveys, focus groups and interviews to assess and determine training needs.
- Prepared materials for skills development classes.
Crew Trainer
McDonald's
Seymour, IN
04.2016 - 05.2018
- Prepared and assembled food items following quality and safety standards.
- Operated kitchen equipment to ensure efficient food preparation and service.
- Maintained cleanliness of work areas, ensuring compliance with health regulations.
- Assisted customers with orders, providing friendly and prompt service.
- Collaborated with team members to streamline operations during peak hours.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Trained new crew members on operational procedures and customer service expectations.
- Implemented feedback from customers to enhance service quality and efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Observed customer purchases in line and differentiated between standard portions.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Increased customer satisfaction with prompt and accurate order taking.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Welder
Wabash National
Lafayette, IN
05.2012 - 05.2013
- Fabricated metal components using MIG and TIG welding techniques.
- Interpreted blueprints and technical drawings to ensure accurate weld specifications.
- Conducted quality inspections on welded joints to maintain industry standards.
- Collaborated with team members to optimize production workflows and efficiency.
Education
High School Diploma -
Jefferson High School
Lafayette, IN06-2010
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Integrity and honesty
- Safe food handling
- Flexible schedule
- Interactive communication skills
- Basic math
- Initiative and Self-motivation
- Safety awareness
- Drive-thru operations
- Leadership qualities
- Verbal and written communication
- Learning agility
- Heavy lifting
- Food preparation
- Safety
- Crew leadership
- Store opening and closing
- Valid Driver's license
- Hospitality service expertise
- Resilience and persistence
- Creativity and innovation
- Visual communication
- Complex Problem-solving
- Performance improvement
- Order management
- Inventory restocking
- Telephone etiquette
- Supplies monitoring and restocking
- Menu memorization
- Docking management
- Steering
- Embarkation assistance
- Product cross-selling
- Machine operations
- Fish tagging
- Company standards
- Line efficiency
- Workplace efficiency
- Maintenance and repair
- Sanitizing
- Plate presentation
- Point-of-sale system
- Radar system operations
- State regulations
- Boat storage
- Team contributions
- Commercial fishing
- Tool and equipment use
- Knotting expertise
- Passenger relations
- Recipe adherence
- Stock management
- Table setting
- Quality assurance
- Landscaping and groundskeeping
- Product knowledge
- Task prioritization
- Sanitation protocols
- Reliability and punctuality
- Workplace safety
- Willingness to learn
- Forklift operation
- Safe vehicle operation
- Production line work
- Product promotion
- Order delivery practices
- Point of sale operation
- Quality control checks
- Sales expertise
- Point-of-sale transactions
- Inventory counts
- Housekeeping
- Influencing skills
- Salesmanship
- Diversity awareness
- Ordering procedures
- Equipment maintenance
- Assertiveness
- Beverage preparation
- Health code compliance
- Food running
- Positive company representation
- Cooking
Timeline
Crew
Whitecastle
09.2025 - Current
Trainer Assistant
AAM
10.2022 - 10.2024
Crew Trainer
McDonald's
04.2016 - 05.2018
Welder
Wabash National
05.2012 - 05.2013
High School Diploma -
Jefferson High School