Liliana Banda
El Paso,TX
Summary
Highly-motivated employee with strong worth ethic, adaptability and desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
13
13
years of professional experience
Work History
Assistant Manager
SportClips Haircuts
El Paso, TX
03.2023 - 04.2024
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
Survey Research Interviewer
Luce Research
EL PASO, TX
09.2022 - 11.2023
- Identified potential survey participants using multiple sources such as online databases and directories.
- Utilized various technologies such as computers, telephones, tablets in order to complete tasks efficiently.
- Participated in training sessions to stay abreast of best practices for conducting interviews and collecting survey data.
- Ensured that all collected information was accurate by double-checking answers provided by respondents.
- Worked closely with other team members to ensure accuracy and completeness of survey data collection efforts.
- Conducted in-depth telephone interviews with survey participants, asking questions related to research topics.
Stylist
SportClips Haircuts
El Paso, TX
11.2022 - 03.2023
- Provided excellent customer service to ensure client satisfaction.
- Provided personal consultations to determine clients' styling needs and preferences.
- Upsold additional services when appropriate to increase sales volume.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Managed cash register transactions during checkout process.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Area Manager
Cool Joe Cuts
El Paso, TX
10.2021 - 10.2022
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Manager
Cool Joe Cuts
El Paso, TX
07.2016 - 10.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Assistant Store Manager
Cool Joe Cuts
El Paso, TX
11.2015 - 07.2016
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained a safe working environment by enforcing safety regulations.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
Hairstylist
Cool Joe Cuts
El Paso, TX
06.2014 - 11.2015
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
- Recommended retail products based on individual hair types.
Hairstylist
Haircuts Etc
El Paso, TX
09.2011 - 05.2014
- Assisted other stylists with busy periods in the salon.
- Created updos for special occasions like weddings or proms.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Managed cash register transactions during checkout process.
- Performed chemical treatments such as perms and relaxers.
- Provided manicures, pedicures and nail treatments to clients.
- Followed health regulations regarding sanitation practices throughout the salon.
Education
Cosmetology Operators License - Cosmetology
Center For Career And Technical Education
El Paso, TX07-2011
High School Diploma -
Andress High School
El Paso, TX06-2011
Skills
- Product and service knowledge
- Task Delegation
- Employee Performance Evaluations
- Recruiting and interviewing
- Policy administration
- Staff Training and Development
- Team motivation
References
References available upon request.
Timeline
Assistant Manager
SportClips Haircuts
03.2023 - 04.2024
Stylist
SportClips Haircuts
11.2022 - 03.2023
Survey Research Interviewer
Luce Research
09.2022 - 11.2023
Area Manager
Cool Joe Cuts
10.2021 - 10.2022
Manager
Cool Joe Cuts
07.2016 - 10.2021
Assistant Store Manager
Cool Joe Cuts
11.2015 - 07.2016
Hairstylist
Cool Joe Cuts
06.2014 - 11.2015
Hairstylist
Haircuts Etc
09.2011 - 05.2014
Cosmetology Operators License - Cosmetology
Center For Career And Technical Education
High School Diploma -
Andress High School