Francisco Montenegro
Pace,Florida
Summary
Dedicated customer service professional with strong multitasking and time management skills, committed to creating positive and memorable experiences for clients. Proven ability to handle high-pressure situations while maintaining exceptional service standards. Eager to leverage expertise in a dynamic environment to enhance customer satisfaction and drive business success.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Restaurant Waiter/Team Captain
Cafe L'Europe
Palm Beach, FL
01.1991 - 10.2024
- Welcomed customers and supplied menus.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Resolved customer complaints in a polite manner according to company policy.
- Participated in special events such as banquets or catering functions held outside the restaurant premises.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards. Filled in for the Bartender sometimes.
Education
High School Diploma -
Matagalpa High School
Matagalpa, Nicaragua05-1977
Associate of Science - Liberal Arts
Nassau Community College
Garden City, NYSkills
- Dependable and responsible
- Multitasking Abilities
- Good Telephone Etiquette
- Cultural awareness
- Organizational skills
- Customer service
- First Aid/CPR
- Team building
- Organization and time management
- Conflict resolution
Affiliations
- Fishing
- Traveling
- Church
- Camping
- Some wine knowledge
Languages
Spanish
Native/ Bilingual
Accomplishments
- Volunteered for the Coast Guard Auxiliary in Palm Beach Garden, FL
Certification
- Certified Scuba Diver
- Certified Licensed Massage Therapist
Timeline
Restaurant Waiter/Team Captain
Cafe L'Europe
01.1991 - 10.2024
High School Diploma -
Matagalpa High School
Associate of Science - Liberal Arts
Nassau Community College
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