Francisco Ng
Bowling Green,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Focused and methodical offering expertise in inspecting, testing and quality monitoring parts/materials. Demonstrated success in upholding standards, monitoring safety and promoting production excellence. Experienced in producing detailed reports and maintaining thorough records. Certified Black Lighter handling multiple testing projects simultaneously. Risk management and defect prevention specialist.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tractor Supply Company
Brentwood, TN
09.2023 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Oversaw warranty counseling process to manage expense controls.
Sales Representative
Bestbuy Retail Store
Bowling Green, KY
09.2021 - 09.2023
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Recommended, selected and located merchandise based on customer desires.
- Reviewed monthly performance against targets set by management team.
- Presented products and services to prospective and existing customers to meet client needs.
Final Quality Inspector
Kobe Aluminum Automotive Products
Bowling Green, KY
01.2017 - 07.2018
- Repaired malfunctions, reassembled items and performed final tests.
- Performed visual and dimensional inspections of manufactured parts using precision measuring tools.
- Wrote detailed reports outlining performance, quality and defect rates.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Completed non-destructive tests and conducted continuous inspections.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
Education
Some College (No Degree) - Information Technology
Southern Kentucky Community And Technical College
01-2022
High School Diploma -
Bowling Green High School
Bowling Green, KY05-2016
Skills
- Product Knowledge
- Data Collection
- Consultative Sales
- Product Sales
- Critical Thinking
- Microsoft Excel
- CRM Software
- Problem Resolution
- Microsoft PowerPoint
- OSHA Compliance
- Product Inspection
- Process Improvement
- Reporting and Analysis
- Inspections and Reviews
- Visual Inspections
Languages
Spanish
Native/ Bilingual
Certification
- Information Technology Certification
Timeline
Customer Service Representative
Tractor Supply Company
09.2023 - Current
Sales Representative
Bestbuy Retail Store
09.2021 - 09.2023
Final Quality Inspector
Kobe Aluminum Automotive Products
01.2017 - 07.2018
Some College (No Degree) - Information Technology
Southern Kentucky Community And Technical College
High School Diploma -
Bowling Green High School
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