Francisco Ochoa
Douglas,AZ
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Lumen Technologies
Denver, CO (Remote)
02.2023 - Current
- Resolved technical issues through remote troubleshooting and diagnostic tools.
- Assisted customers with software installations and system configurations.
- Provided timely responses to customer inquiries via phone, email, and chat platforms.
- Documented support interactions in ticketing systems for tracking and analysis.
Call Center Representative
Chiricahua Community Health Center
Douglas, AZ
07.2021 - 02.2023
- Navigated through computer systems to review information and respond appropriately to callers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Offered resolutions to de-escalate calls and solve customer issues.
- Assisted callers with online portal with step-by-step instructions.
Laborer
Southwest Valley Constructors
Douglas, AZ
02.2020 - 02.2021
- Learned diverse construction trades skills, including flagging, concrete work, setting rebar cages.
- Worked alongside team to accomplish work goals according to schedule.
- Maintained job site safety standards, ensuring compliance with regulations.
- Assisted in loading and unloading materials for various construction projects.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Shipping Clerk
Commercial Vehicle Group Inc.
Douglas, AZ
12.2018 - 04.2019
- Clerical work, entering inventory into spreadsheet, processed orders and created shipping labels.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Handled high-volume paperwork and collaborated with Sales department to resolve invoicing and shipping problems.
Agent / Customer Service Representative
Advanced Call Center Technologies
Douglas, AZ
10.2015 - 12.2018
- Assisted customer with explaining billings, technical issues, placing orders for new services.
- Managed customer inquiries and resolved issues efficiently to enhance client satisfaction.
- Handled inbound and outbound calls for sales and customer service departments.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Agent / Customer Service
Teleperformance USA
Sierra Vista, AZ
10.2014 - 10.2015
- Assisted with placing order for brokers providing health insurance for customers.
- Worked in customer services department also, making changes to accounts and explaining benefits.
- Handled high call volume for billing and adding services to accounts during open enrollment.
Education
No Degree - General Studies
Cochise College
Douglas, AZHigh School Diploma - undefined
Douglas High School
Douglas, AZ05-2007
Skills
- Multitasking abilities
- Excellent work ethic
- Computer fluent
- Customer Service
- Punctual
- Active listening
- Adaptive to change
- Time management
- Critical thinking
- Data analysis
- Team collaboration
Certification
- OSHA 10 Training - 05/30/2025
- Forklift Certification
Timeline
Technical Support Representative
Lumen Technologies
02.2023 - Current
Call Center Representative
Chiricahua Community Health Center
07.2021 - 02.2023
Laborer
Southwest Valley Constructors
02.2020 - 02.2021
Shipping Clerk
Commercial Vehicle Group Inc.
12.2018 - 04.2019
Agent / Customer Service Representative
Advanced Call Center Technologies
10.2015 - 12.2018
Agent / Customer Service
Teleperformance USA
10.2014 - 10.2015
High School Diploma - undefined
Douglas High School
No Degree - General Studies
Cochise College