Francisco Orozco
Phoenix,AZ
Summary
Automotive Detail Department Manager with 6+ years of progressive leadership experience at Bill Luke. Promoted from Detailer to Department Manager through consistent performance, leadership, and operational excellence. Experienced in team management, paint correction, interior reconditioning, workflow coordination, customer service, and inventory control. Proven ability to lead high-volume operations while maintaining quality standards and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Detail Manager
Bill Luke Chrysler Jeep and Dodge
Phoenix
05.2019 - Current
Work Experience
Detail Department Manager
Bill Luke
May 2019 – Present
Department Manager (August 2025 – Present)
- Oversee daily operations of automotive detailing department
- Assign and manage workflow for detail technicians to ensure productivity goals are met
- Supervise, train, and discipline employees to maintain high performance standards
- Ensure department cleanliness, organization, and OSHA safety compliance
- Monitor inventory levels and order chemicals, tools, and supplies
- Handle customer concerns, service questions, and quality assurance
Assistant Manager (Approx. 2020 – 2025)
- Assisted in managing team performance and daily scheduling
- Opened and closed work orders accurately
- Contacted customers regarding vehicle status and service updates
- Maintained supply inventory and supported department operations
Flat Rate Detailer / Supervisor / Detailer
- Performed advanced paint correction and polishing
- Completed deep interior cleaning and full vehicle reconditioning
- Maintained high production volume in fast-paced dealership environment
- Promoted to Supervisor within 3 months due to performance and leadership
Education
High School Diploma -
Glendale High School
Glendale, AZ05.2012
Skills
Automotive Detailing
Paint Correction & Polishing
Interior Reconditioning
Team Leadership & Training
Department Management
Workflow Coordination
Customer Service
Inventory Management
Quality Control
Work Order Processing
Fast-Paced Production Environment
Safety & Cleanliness Compliance
Strong attention to detail
Ability to lead and motivate teams
Conflict resolution and employee accountability
Time management and deadline-driven performance
Timeline
Detail Manager
Bill Luke Chrysler Jeep and Dodge
05.2019 - Current
High School Diploma -
Glendale High School