Nathan Medina
Greeley,CO
Summary
Accomplished managerial professional skilled in managing comprehensive operations and implementing process improvements. History of driving team performance in challenging environments, consistently meeting and exceeding targets. Renowned for adaptability and reliability, promoting a collaborative culture. Strong leadership and organizational skills facilitate effective project execution.
Overview
7
7
years of professional experience
Work History
Detail Manager
TEPHSEAL Auto Appearance
Greeley, CO
01.2021 - Current
- Trained and mentored new team members on detailing techniques and best practices.
- Developed standard operating procedures to enhance efficiency in detailing workflows.
- Conducted regular quality inspections to maintain service excellence and operational standards.
- Implemented inventory management systems for detailing supplies, optimizing resource allocation.
- Collaborated with management to identify areas for process improvement within the detailing department.
- Managed scheduling of detailing services to maximize productivity and minimize downtime.
- Resolved customer inquiries and concerns effectively, contributing to increased client retention rates.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Trained detail team to deliver best possible service to customers with quality work.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Managed team of Number personnel focused on providing expert detailing services to Type customers.
- Tracked income, labor and expenses via Software spreadsheets and generated weekly reports.
- Implemented safety protocols for the use of chemicals and equipment, reducing workplace accidents and injuries.
- Maintained detailed records of completed jobs and services provided for accurate invoicing and future reference.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
- Trained new hires in proper detailing techniques and company policies, leading to consistent service quality across the team.
- Resolved customer complaints promptly and professionally, retaining business relationships while upholding company reputation.
- Maintained an organized workspace, ensuring all tools were easily accessible for efficient task completion.
- Monitored progress of ongoing projects, proactively addressing potential delays or bottlenecks to ensure timely completion.
- Enhanced customer satisfaction by implementing efficient detailing processes and maintaining high-quality results.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised detailing processes to ensure high-quality vehicle appearance and customer satisfaction.
Professional Detailer
Griffin Automotive
Arvada, CO
04.2019 - 01.2021
- Conducted thorough cleaning and detailing of vehicles to meet quality standards.
- Utilized advanced cleaning products and techniques to enhance vehicle appearance.
- Collaborated with team members to streamline detailing processes for increased efficiency.
- Maintained inventory of detailing supplies, ensuring availability for daily operations.
Education
High School Diploma - English
Skyview Highschool
Thornton, CO05.2004
Skills
- Training and mentoring
- Team management
- Team building
- Shop management
- Quality assurance
- Pressure washing
- Vehicle inspection
- Chemical handling
- Safety procedures adherence
- Stain removal expertise
- Expertise in detailing
- Headlight restoration
- Glass treatment
- Problem-solving capacity
- Odor removal techniques
- Engine bay cleaning
- Steam cleaning proficiency
- Interior restoration
- Exterior polishing
- Carpet shampooing
- Deep cleaning techniques
- Advanced paint correction
- Leather treatment
- Paint protection application
- Clay bar technique
- Upholstery care
- Detailing equipment maintenance
- Buffer machine operation
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Team collaboration
- Relationship building
- Hand tools
- Interior and exterior cleaning
- Window cleaning
- Task prioritization
- Automotive detailing
- Physical stamina
- Upholstery cleaning
- Power equipment operation
- Fabric treatment
- Exterior waxing
- Showroom maintenance
- Safe cleaning with chemicals
- Buffing and waxing
- Strong work ethic
- Teamwork and collaboration
- Honest and dependable
- Reliable and responsible
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Productivity and time management
- Detail-oriented
- Goal driven
Accomplishments
- Promoted to Area Director/Supervisor within 1 year of being employed with the company managing several detail shops. Multiple contracts acquired.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Detail Manager
TEPHSEAL Auto Appearance
01.2021 - Current
Professional Detailer
Griffin Automotive
04.2019 - 01.2021
High School Diploma - English
Skyview Highschool