Francisco Ortiz
La Villa
Summary
Adept at leading cross-functional teams to exceed project goals, my tenure at H-E-B showcased my ability to optimize workflows and enhance team productivity by 30%. Skilled in bilingual communication and critical thinking, I excel in fostering collaboration and driving results through effective leadership and problem-solving abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. With medical experience to go above and beyond.
Overview
5
5
years of professional experience
Work History
Cross Functional Team Specialist
H-E-B
09.2021 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Established clear expectations for individual performance within the context of overall teamwork objectives.
- Enhanced team performance through regular coaching sessions and constructive feedback.
- Spearheaded the successful completion of critical projects by closely monitoring progress, addressing bottlenecks, and reallocating resources as needed.
- Built trusting relationships with fellow colleagues across all levels of management, fostering open communication channels that contributed positively to team dynamics.
- Developed a collaborative work environment for increased team productivity and project success.
- Implemented changes in workflows to optimize resource allocation, resulting in reduced costs and improved outcomes.
- Delegated tasks effectively to ensure efficient use of resources while maintaining responsibility for final outcomes.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Construction Assistant
GoCab
06.2021 - 08.2021
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
Elementary Gym Coach
Mercedes ISD
05.2021 - 08.2021
- Improved overall gym safety by regularly inspecting equipment and addressing maintenance issues promptly.
- Established a lively workout structure that combines fun and fitness for student participants
- Ensured student participation and maintained organization to minimize injuries
Para Professional
Mercedes ISD
01.2021 - 08.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Car Hopper
Sonics Drive In
07.2019 - 02.2020
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays and delivered them to cars.
- Memorized orders and maintained accuracy in high-traffic times.
- Demonstrated adaptability, adjusting work pace according to fluctuating business levels throughout shifts.
- Collaborated with kitchen staff to ensure accurate preparation and timely delivery of food orders.
Certified Nurse Assistant
DHR
06.2019 - 08.2019
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
Gift Shop Clerk
Knapp Medical Center
04.2019 - 07.2019
- Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Conducted regular price audits to ensure accuracy and consistency across all products within the gift shop.
- Resolved customer complaints or concerns in a timely manner, ensuring repeat patronage and positive reviews.
- Continually refined product knowledge to effectively answer customer inquiries about various items within the store''s inventory.
- Processed customer transactions efficiently using cash registers or point-of-sale systems.
- Enhanced sales performance through the preparation of fresh cookies and coffee daily.
Education
Associates in Arts of Teaching - Secondary Education
South Texas College
McAllen, TXPara- Professional Certification -
South Texas College
McAllen, TXTeacher Aide Certification -
South Texas College
McAllen, TXSpecial Education Certification -
South Texas College
McAllen, TXCPR Certification -
Med High
Mercedes, TX 78570Certified Nurse Assistant Certification -
Med High
Mercedes, TXSkills
- Team motivation
- Workflow Optimization
- Meeting facilitation
- Feedback Delivery
- Bilingual
- Multitasking and Prioritizing
- Problem-Solving
- Problem-solving abilities
- Critical Thinking
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Team Building and Motivation
- Customer Service Management
- Inventory and Stocking
- Delegation and Supervision
- Goal Setting and Achievement
- Team building
- Creativity and Originality
- Staff Coaching and Training
- Leadership Development
- Task Prioritization
Familiy time
I love to spend my free time with my family. I have my little girl and my wife . I love to cook out and watch movies together. Everything is awesome with family except when its shopping time.
Timeline
Cross Functional Team Specialist
H-E-B
09.2021 - Current
Construction Assistant
GoCab
06.2021 - 08.2021
Elementary Gym Coach
Mercedes ISD
05.2021 - 08.2021
Para Professional
Mercedes ISD
01.2021 - 08.2021
Car Hopper
Sonics Drive In
07.2019 - 02.2020
Certified Nurse Assistant
DHR
06.2019 - 08.2019
Gift Shop Clerk
Knapp Medical Center
04.2019 - 07.2019
Associates in Arts of Teaching - Secondary Education
South Texas College
Para- Professional Certification -
South Texas College
Teacher Aide Certification -
South Texas College
Special Education Certification -
South Texas College
CPR Certification -
Med High
Certified Nurse Assistant Certification -
Med High
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