Ashley Gorham
San Antonio,TX
Summary
- 7 years of efficient FOH and BOH experience
- 7 years of sales and profit experience
- 3+ years of managing payroll, expense reports and budgeting
- Seasoned NEISD Employee with 4+ years experience.
- Experienced Customer Service professional with strong leadership and relationship-building skills.
- Fluent in Word, Excel, PowerPoint
- Team collaboration professional prepared for this role with solid foundation in coordinating and supporting team efforts. Leveraged expertise to enhance team performance and streamline processes, ensuring project success. Known for reliability and adaptability, effectively navigating changing needs and priorities. Key skills include communication, problem-solving, and organizational abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cross-Functional Team Specialist
H-E-B
Fair Oaks Ranch, TX
02.2024 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Established clear expectations for individual performance within the context of overall teamwork objectives.
- Spearheaded the successful completion of critical projects by closely monitoring progress, addressing resources as needed.
- Enhanced team performance through regular coaching sessions and constructive feedback.
- Provided ongoing support to team members through mentoring, training, and guidance.
- Stock grocery shelves in a timely manner and front the aisles
- Have exceptional time management
- Discuss plans and concerns with partners often and in a professional and respectful way
- Work risers
- Do mid days (fronting and/or blocking aisles)
- Help stock produce, meat market, deli, cafe, and drugstore/general merchandise
- Do the tortilla break out
- Work MSR using a symbol
- Weigh meat market products when needed
- Wear a hairnet and gloves in designated areas when working with food
- Sort out and deliver PDC in a timely manner
- Know how to use Power Jack, lift, hand jack and skid jack
- Receive delivery trucks and make sure to set the alarms when entering and exiting
- Make cardboard bales when needed
- Help bag when needed
- Put away all returns in correct places
- Sort out all damages
- Help curbside shop and curbie when needed
- Work and organize FLMs
- Assist customers always.
- Fostered an inclusive work environment by supporting diversity initiatives and actively promoting open dialogue among team members from different backgrounds.
- Continuously evaluated current processes for potential improvements, proactively implementing changes that led to increased efficiency and effectiveness within the team.
- Advocated for proper resource allocation towards critical projects, ensuring successful completion without compromising other responsibilities.
Cross-Functional Team Rep
H-E-B
Boerne, TX
04.2022 - 01.2024
- Stock grocery shelves in a timely manner and front the aisles
- Have exceptional time management
- Discuss plans and concerns with partners often and in a professional and respectful way
- Work risers
- Do mid days (fronting and/or blocking aisles)
- Help stock produce, meat market, deli, cafe, and drugstore/general merchandise
- Do the tortilla break out
- Work MSR using a symbol
- Weigh meat market products when needed
- Wear a hairnet and gloves in designated areas when working with food
- Sort out and deliver PDC in a timely manner
- Know how to use Power Jack, lift, hand jack and skid jack
- Receive delivery trucks and make sure to set the alarms when entering and exiting
- Make cardboard bales when needed
- Help bag when needed
- Put away all returns in correct places
- Sort out all damages
- Help curbside shop and curbie when needed
- Work and organize FLMs
- Assist customers always.
- Fostered an inclusive work environment by supporting diversity initiatives and actively promoting open dialogue among team members from different backgrounds.
- Championed process improvements that increased operational efficiency within the department while reducing costs.
- Continuously evaluated current processes for potential improvements, proactively implementing changes that led to increased efficiency and effectiveness within the team.
- Advocated for proper resource allocation towards critical projects, ensuring successful completion without compromising other responsibilities.
Personal In-Store Shopper
H-E-B
Boerne, TX
05.2021 - 04.2022
- Curbie, retrieving shopped orders from designated slots on curbside carts and take orders to the correct parking spot
- Bulk shopping
- Learn the layout of the store and shop orders using an iPod
- Scan merchandise into correct slots and shop the 12 orders in less than 30 minutes
- Quickly and carefully retrieve all merchandise for each order and place the items into the correct slot on the cart and make sure to bag as you go
- Make sure to use good judgment if you need to substitute an item if the store is out of stock
- Always communicate with appropriate partners to ensure that the product is out of stock before subbing or shorting.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Personal In-Home Caregiver
San Antonio, TX
09.2017 - 03.2021
- Ensure patient receives quality hygienic assistance
- Administer/arrange medication as prescribed and order refills when needed
- Report all expenses to Power of Attorney and Fiduciary
- Financial accountability for all of the patient's expenses
- Discuss patient needs/concerns with doctors and Veteran Affairs personnel during visits and conferences to create a customized care plan
- Monitor and report observations with all caregivers and doctors
- Manage home expenses and cleanliness
- Schedule doctor appointments and ensure medications are properly prescribed
- Check blood sugar daily
- Help with mobility when needed.
Shift Lead/New Hire Trainer
Alamo Drafthouse Cinema
San Antonio, TX
07.2013 - 03.2020
- Supervise 20+ employees with daily procedural duties
- Trained and mentored new employees to maximize team performance.
- Maintained knowledge of all recipes, products and production procedures
- Execute daily production lists and goals
- Assist BOH Manager with purchasing food products, correct invoicing, and storage/sealing of food products
- Ensure all OSHA standards of sanitation are met
- Portion, arrange and ensure inventory loss is minimal.
- Wine steward for special events and paired food and wine.
- Great knowledge of beer and food pairings as well.
- Trained new employees and delegated daily tasks and responsibilities.
Shipt Shopper
H-E-B Stores
12.2016 - 09.2017
- Prepare a transportation route
- Create a time effective route throughout the store to maneuver rapidly without having to backtrack
- Communicate with client whenever appropriate after initial introduction
- Quickly and efficiently retrieve the highest quality items available that the client has ordered
- Using the Shipt payment card, purchase the order
- Commute to the client's residence and deliver the items to them with a respectful thank you.
KIN Assistant
Kids Involvement Network for NEISD
San Antonio, TX
08.2010 - 04.2015
- Manage workflow and respond to individual needs of clients/parents and students
- Organizational set-up and restoration of facilities
- Maintaining supervision of small group activities
- Supervision of grounds and students at all times
- Resolve clients' concerns and questions in a clear, courteous and straightforward manner
- Demonstrate professionalism and courtesy
- Follow up with clients to ensure optimal satisfaction
- Conduct research to address any concerns
- Implementation of daily enrichment plans
- Planning and directing daily activities.
Education
High School Diploma -
James Madison High School
San Antonio, TXAssociates in Liberal Arts -
San Antonio College at Northeast Lakeview
San Antonio, TXSkills
- 10 years customer service
- Payroll/ budgeting experience
- 5 years management and leadership experience
- Quality Focused
- Self-motivated
- Organizational and problem solving skills
- Flexible schedule availability
- Adaptable and efficient team member
- Reliable and affable
- Strong client-interaction skills
- Exceptional time management
- Effective oral and written communication skills with social perceptiveness
- Team motivation
- Feedback Delivery
- Workflow Optimization
Certification
- T.A.B.C
- ServSafe
Hobbies
Collecting vinyl records, watching food competitions, and being outdoors swimming or riding my mountain bike.
Timeline
Cross-Functional Team Specialist
H-E-B
02.2024 - Current
Cross-Functional Team Rep
H-E-B
04.2022 - 01.2024
Personal In-Store Shopper
H-E-B
05.2021 - 04.2022
Personal In-Home Caregiver
09.2017 - 03.2021
Shipt Shopper
H-E-B Stores
12.2016 - 09.2017
Shift Lead/New Hire Trainer
Alamo Drafthouse Cinema
07.2013 - 03.2020
KIN Assistant
Kids Involvement Network for NEISD
08.2010 - 04.2015
Associates in Liberal Arts -
San Antonio College at Northeast Lakeview
High School Diploma -
James Madison High School