Fendaira Brown
Gwynn Oak,MD
Summary
To obtain a position in customer service where I can utilize my skills, experience, education, and work ethics to assist in building an efficient team, suitable for displaying outstanding results.
Overview
2026
2026
years of professional experience
Work History
Call Center Specialist
MD Divison of Vital Records
2024 - Current
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
- Demonstrated exceptional problem-solving skills to effectively handle complex customer issues and concerns.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Private Duty Caregiver
Angel Hands LLC
01.2017 - 01.2020
- Helped clients take prescribed medication and assist with ambulation and mobility for clients, personal care, physical therapy, preparing meals, and acting as supportive companion. Responsible for reporting unusual incidents, and quickly and responsibly respond in cases of emergency. Provide excellent customer service to internal and external controls.
Sales Associate
DTLR, Inc.
01.2012 - 01.2016
- Knowledge and customization of basic fashion and trends. Provided customer satisfaction and needs associated with merchandising and sales. Maintained customer service standards by building relationships, providing thorough engagement pertaining to products. Responded to customer inquiries offering first line resolution. Attention to detail in working with management on alerts of potential security issues and breaches.
Customer Service Representative
CMD Outsourcing Solutions
01.2016 - 2024
- Duties include knowledge of various State programs, processes, policies, and regulations. First line customer support and resolution for all customer service inquiries and requests. Daily handling of high-volume calls of the Maryland Office of the Public Defender; Maryland WIC Program, Maryland State Directory line; Department of Housing and Community Development; Department of Aging call check program, and Maryland Autism Waiver program. Record all transactions in Customer Relationship Management system.
Education
A.A - Nursing
Community College of Baltimore County
09.2025
Skills
- 10 Years Customer Service
- Live Chat
- CRM Software Solutions
- Microsoft Office Products
- Office Administration
- Multi-Line Telephone Systems
- Multi-Tasking
- Patience
- Positive Attitude
- Call handling
- Customer service
- Problem-solving skills
- Answering questions
- Communicating with clients
- Product knowledge
- Quality assurance
- Calm disposition
- Logging call information
Timeline
Private Duty Caregiver
Angel Hands LLC
01.2017 - 01.2020
Customer Service Representative
CMD Outsourcing Solutions
01.2016 - 2024
Sales Associate
DTLR, Inc.
01.2012 - 01.2016
A.A - Nursing
Community College of Baltimore County
Call Center Specialist
MD Divison of Vital Records
2024 - Current
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