SHANTA W. WILLIAMS
Summary
Dedicated to using excellent research, investigation and project management abilities to optimize management, organization and reporting of clinical data. Results-driven, precise and systematic with quick learning and collaborative nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Call Center Specialist
Amedisys Home Health
10.2022 - Current
- Assisted patients by answering questions and responding to inquiries.
- Call patients to enroll into Touch Call program
- Responded to patients calls and emails to answer questions about products and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Remain in constant contact with care center for all of patient needs.
- Met patient call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
Call Center Representative
Franciscan Missionaries Of Our Lady Health System
01.2021 - 10.2022
- Educated customers on company systems, form completion, and access to services.
- Processed debit and credit card and electronic check payments.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Clinic Coordinator
Baton Rouge General
01.2015 - Current
- Verify and monitor claims submitted by clinicians
- Verifying patient insurance information to maintain accurate billing records
- Research outstanding accounts and correlate status with patients to correct discrepancies
- Train newly hired employees and act as assistant to manager
- Daily bank deposits of facility earnings
- Maintained excellent attendance record, consistently arriving to work on time
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Used E- Clinical Works to schedule appointments
- Reviewed and corrected claim errors to facilitate smooth processing
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Clinic Specialist
Baton Rouge General
09.2013 - 01.2015
- Register new clinic patients and update new information to accounts
- Run various reports of daily production
- Maintain relationship between multidisciplinary team and office staff
- Telephone triage concerning medications, medical status and account status
- Increased customer satisfaction by resolving billing issues
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Patient Registration Clerk
The Baton Rouge Clinic
10.2009 - 09.2013
- Collected information to create patient accounts
- Collect co-pays and electronically verify insurance coverage
- Run financial reports and make deposits
- Used Prism to schedule appointments
- Assisted patients in filling out check-in and payment paperwork.
Assistant Manager
03.2009 - 08.2009
- Assist the Customer Accounts Department in lease agreement
- Act as a customer counselor who resells the benefit of timely lease agreement
- Direct immediate attention to customers concerning their accounts
- Staging furniture within store and providing assistance on showroom floor.
Education
Ashworth College
Norcross, GA04.2020
Graduating with Diploma -
St. Amant High School
St. Amant, LA05.2004
Skills
- 10-key by touch
- Billing
- Financial reports
- Insurance
- Microsoft Excel
- Microsoft PowerPoint
- Triage
- Type 45wpm
- SOP compliance
- Staff Management
- Bookkeeping
- Strategic Planning
- Credit and collections
- Payroll and budgeting
- Scheduling
- Communications
- Workflow planning
- Supervision
- Business operations
- Problem resolution
- Customer service
- Team building
- Microsoft Word
- Telephone etiquette
- Pre-Employment Screening
- System Documentation
- Sales Expertise
- Administrative Duties
- Call Center Operations
- Verbal and Written Communication
- Outstanding Active Listening Skills
Timeline
Call Center Specialist
Amedisys Home Health
10.2022 - Current
Call Center Representative
Franciscan Missionaries Of Our Lady Health System
01.2021 - 10.2022
Clinic Coordinator
Baton Rouge General
01.2015 - Current
Clinic Specialist
Baton Rouge General
09.2013 - 01.2015
Patient Registration Clerk
The Baton Rouge Clinic
10.2009 - 09.2013
Assistant Manager
03.2009 - 08.2009
Ashworth College
Graduating with Diploma -
St. Amant High School
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