Natascha Palacio Quiovers
Norfolk,VA
Summary
Results-driven cashier, debt collection agent, loan officer, and office manager with 5 years in retail and customer service.,Delivered branch office support by managing incoming calls, in-person client inquiries, scheduling, office workflow, follow-up, profit and loss tracking, and personnel oversight.,Maintained construction office operations through payroll, accounts payable, and accounts receivable while supporting accurate administrative processing.,Produced reliable administrative support using Microsoft Windows 10 and Microsoft Office, including Word, Excel, spreadsheet data entry, and balance sheet analysis, backed by strong organization, communication, teamwork, punctuality, adaptability, and professional phone etiquette.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Loan Officer/Assistant Manager
Regional Finance
Fayetteville, NC
03.2021 - 2026
- Interview applicants to determine financial eligibility and feasibility of granting loans
- Determine all applicable ratios and metrics and set up debt payment plans
- Communicate with clients either to request or to provide information
- Justify decisions (approvals/rejections) and report on them
- Complete loan contracts and counsel clients on policies and restrictions
- Update job knowledge on types of loans and other financial services
- Maintain and update account records
- Assess customer needs, explore all options and introduce different types of loans
- Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
- Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
- Oprate in compliance with laws and regulations and adhere to lending compliance guidelines
Credit Manager
Buddys Furniture
Norfolk, VA
02.2026 - 09.2026
Managed office data entry, credit management call workflows, and order and estimate administration to support order accuracy.
Branch Manager
FAMSA Loans
San Antonio, TX
08.2017 - 05.2019
- Maintains up-to-date knowledge of Corporate office policies regarding laws, payments, and loans, and collections. Analysis of weekly & monthly profit and loan applications & payments. Analyze credit worthiness. Secures, services, and maintains personal and commercial loan applications. Supervise workers and performs update training. Assist customers with office and loan complaints. Proficient in Excel Spreadsheet & Data Entry.
Senior Branch Account Executive
One Main Financial
San Antonio, TX
07.2016 - 01.2017
- Maintains up-to-date knowledge of office policies regarding laws, payments, and loans, and collections. Secures, services, and maintains personal and commercial loan applications. Make office deposits of daily receipts. Express appreciation and invites customers to return to the office. Assist customers with office and loan complaints. Research bad debt and work with customers to resolve debt problems.
Senior Assistant Manager
Continental Credit
San Antonio, TX
05.2012 - 07.2016
- Maintains up-to-date knowledge of office policies regarding laws, payments, and loans, and collections. Works as a team member performing training. Completes field work and files reports promptly. Makes office deposits of daily receipts. Assists customers with office and loan complaints. Researches bad debt and works with customers to resolve debt problems. Guarantees positive customer experiences and resolves all customer complaints.
Receptionist/Secretary/Office Manager
Whitaker Educational Consultants
San Antonio, TX
10.2009 - 07.2012
- Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Managed the day-to-day tactical and long-term strategic activities within the business. Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate.
- Asst. Mgr
Education
Sociology
San Antonio Community College
San Antonio, TXUpper secondary education - undefined
Crossland High School
Suitland Park, MDSkills
Performance monitoring
Workflow coordination
Credit analysis
Cash flow management
Strategic planning
Mentoring and training
Investigations
Application processing
Customer engagement
Application review
Proficient in language
Policy development
Research and due diligence
Credit reports
Correspondence management
Record keeping
Microsoft Word
Customer service
QuickBooks
Administrative experience - Administrative experience (16-20 years)
Client relationship management
Accounting
Collect! (software)
Mail processing
Inventory
Closing coordination
Sales leadership
Collections agent experience
Coordination (loan closing)
Microsoft Teams
Clerical experience
Pricing
Greeting customers
Photocopying
Basic math
Contracts
Loan origination
Finance
Microsoft 365 proficiency
Account analysis
Professional networking
Accounts Receivable
Outlook
Industry knowledge of financial regulations
Financial record maintenance
Loan processing
Customer inquiry handling
Loan Officer Experience
Office management
Technical Proficiency
Organizational skills
Medical terminology
Payroll
Patient monitoring
Outdoor work
Call center
Writing skills
Retail industry sales team management
Sales
Negotiation
Invoice processing
Attention to detail
Law office
Time management
Deal closing
Filing
Database management
Leadership development
Data analysis skills
Computer literacy
Scheduling
Video conferencing systems operation
Analysis skills
Office phone management
Microsoft Access
Calendar management
Microsoft Excel
Customer relationship management
Bank Reconciliation
Event on-site coordination
Office equipment routine maintenance
Confidential information handling
Processing cash transactions
Client retention
Data entry
Escalation handling
Debits & credits
FICO Debt Manager
Experian (debt collection software)
Loan document collection
Front desk
Onboarding process management
Office (as sales environment)
Microsoft Outlook
Project leadership
Client interaction via phone calls
Meeting scheduling
Shift management
Client communication
Insurance sales
Retail management
Team development
General management
Problem-solving
Microsoft
Order assistance
Regulatory compliance
Financial analysis
Management reporting
First aid
Cash handling
Loan evaluation
Operations management
Providing information to customers
Microsoft Office
OneSite
Inventory turnover analysis
Credit Analysis
Cash management
Account development
Correspondent lending
Operational management
Management
Financial sales
Adobe Acrobat
Task prioritization
Video conferencing software
Personnel records management
Stakeholder relationship building
Executive administrative support
Sales team management
Staff training
Expense management
Profit & Loss
Cashiering
Purchasing
Video conferences (communication methods)
Retail sales transactions
Administrative experience within education industry
Desktop administration
Loan application review
Providing product information
Care plans
Leadership
Interpersonal skills
Customer Service Skills
Research
Communication skills
Appointment scheduling
Accounting software
Billing
Receptionist
Customer retention
Service scheduling
Google Calendar
Tax Experience
Community relationship building
Accounting and finance experience
Microsoft Outlook Calendar
Zoom
Climbing
Schedule management
Collections account management
Faxing
Debt collection negotiation
Accounting support
Loan servicing
Sales analysis
Loan application intake
Remote work experience
Customer complaint resolution
Computer networking
CPR
Administrative experience within finance industry
Financial concepts
Account management
Staff supervision
Phone etiquette
Office experience
Employee onboarding
Typing
Supervising experience
Multitasking
Senior leadership
Office activity coordination
Financial software
Clerical
Food service management
Phone communication
Customer communication
Computer operation
Retail sales
Personal assistant experience
File organization
Client relationship development
B2B
Microsoft PowerPoint
Meeting agenda preparation
Teamwork
Fair Housing regulations
Vital signs
Debt collection
Patient observation
Phone call management
Inventory management
Real estate administrative experience
Scanning
10 Key Calculator
Decision making
Working with individuals from underserved communities
Phone answering
Senior care
Customer relationship building
Office supply management
Training & development
Written communication
Productivity software
Achieving project delivery timelines
CorrespondenceEmail,Mail,Mailings,Typing,Word Processing,Written Communication,Computer,Excel,Internet,Microsoft Office,Microsoft Word
Data collection
Accounts Payable
Banking regulatory compliance
Math
Budgeting
- Performance monitoring
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
CPA, Driver's License, Life Insurance License, Property & Casualty License
Additional Information
- Authorized to work in the US for any employer
- Customer Service
- Directing Visitors
- Flexible
- Friendly
- Greet Guests
- Interpersonal
- Positive Attitude
- Reliability
- Welcome Visitors
- Administrative Support
- Appointments
- Billing
- Calendars
- Clerical
- Data Entry
- Delivering Mail
- Electronic Filing
- Expense Reports
- Filing
- Front Desk Operations
- Money Handling
- Office Duties
- Office Equipment
- Office Supply Inventory
- Office Supplies
- Office Support
- Organization
- Paperwork
- Shipping
Timeline
Credit Manager
Buddys Furniture
02.2026 - 09.2026
Loan Officer/Assistant Manager
Regional Finance
03.2021 - 2026
Branch Manager
FAMSA Loans
08.2017 - 05.2019
Senior Branch Account Executive
One Main Financial
07.2016 - 01.2017
Senior Assistant Manager
Continental Credit
05.2012 - 07.2016
Receptionist/Secretary/Office Manager
Whitaker Educational Consultants
10.2009 - 07.2012
Upper secondary education - undefined
Crossland High School
Sociology
San Antonio Community College