- English – Fluent
Francisco Ozuna
Nogales,AZ
Summary
Motivated and versatile worker with experience in health insurance, HVAC, food service, and merchandising. Skilled in customer support, teamwork, hands-on problem solving, and fast-paced environments. Adaptable, bilingual, and dependable, with a strong work ethic and a desire to grow in any role. Seeking opportunities where reliability and dedication are valued.
Overview
2024
2024
years of professional experience
Work History
Dishwasher / Kitchen Support
Texas Roadhouse
Yuma, AZ
2024 - 2025
- - Worked in a team to maintain kitchen cleanliness and dishware supply
- - Supported kitchen staff to ensure smooth service and time management
- - Took initiative to keep operations efficient and clean
Health Insurance Agent
VMA Health Plans
Nogales, AZ
01.2023 - 01.2024
- - Guided clients through complex health insurance plans and enrollment processes
- - Explained coverage options clearly and matched plans to clients’ needs and budgets
- - Handled applications, claims support, and policy maintenance
- - Acted as a point of contact for clients, offering ongoing support and compliance help
HVAC Apprentice
Leyva Refrigeration LLC
Nogales, AZ
2023 - 2024
- - Assisted lead technicians with installations, repairs, and maintenance
- - Learned system diagnostics, safety procedures, and basic troubleshooting
- - Maintained tools, organized work areas, and ensured site readiness
Chef
Jack in the Box
Nogales, AZ
01.2022 - 2023
- - Prepared menu items in a fast-paced kitchen
- - Ensured food safety, cleanliness, and consistency
- - Contributed to efficient kitchen flow and teamwork
Retail Merchandiser
Home Depot
Nogales, AZ
01.2021 - 01.2022
- - Created attractive product displays and restocked inventory
- - Monitored supply levels and reported demand trends
- - Ensured proper product placement and signage
Education
Some College Coursework - Accounting
Pima Community College
01.2021
Skills
- Soft Skills
- Excellent Customer Service
- Communication & Teamwork
- Attention to Detail
- Adaptability
- Problem Solving
- Organizational Skills
- Technical & Work Skills
- HVAC System Familiarity
- Health Insurance Applications & Compliance
- Kitchen Operations & Food Safety
- Inventory & Merchandising
- Equipment Handling & Safety Procedures
Languages
- Spanish – Fluent
Timeline
Health Insurance Agent
VMA Health Plans
01.2023 - 01.2024
Chef
Jack in the Box
01.2022 - 2023
Retail Merchandiser
Home Depot
01.2021 - 01.2022
Some College Coursework - Accounting
Pima Community College
Dishwasher / Kitchen Support
Texas Roadhouse
2024 - 2025
HVAC Apprentice
Leyva Refrigeration LLC
2023 - 2024