Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Francisco Paniagua Guzman

Jacksonville,FL

Summary

Experience technician skilled in setting up and running job-related equipment to complete quality work. Talents include sorting parts and stocking supplies to support team productivity. Equipped with good problem-solving, organizational and planning abilities. Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.

Overview

1
1
Certification

Work History

Team Member

Pilot Thomas Logistics
Connecticut, West Haven
05.2024 - 07.2024
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
  • Participated in and contributed to meetings by sharing concerns and ideas for improvements.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Rotated through series of different stations based on team needs.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Trained new team members using approved training materials and information.
  • Initiated inventory control measures to sustain stock levels.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Stayed informed of company and store updates from leadership.

Customer Service Representative

Take 5 Oil Change
Jacksonville, FL
03.2024 - 07.2024
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers to resolve service and billing issues.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved customer service wait times to mitigate complaints.

Education

High School Diploma -

West Haven High School
West Haven, CT
12-2023

Skills

  • Customer Service
  • Equipment Operation
  • Cleaning
  • Workplace Safety
  • Cash Handling
  • Complaint resolution
  • Team Building
  • Flexible Schedule
  • Safety understanding
  • Fluent in spanish
  • Stocking and replenishing
  • Area and Facility Cleaning
  • Facility Cleaning
  • Materials Staging
  • Positive Attitude
  • Chemical Handling
  • Willingness to Learn
  • Documentation and recordkeeping
  • Equipment Maintenance
  • Money Handling
  • Clear Communication
  • Computer Skills
  • Mechanically Inclined
  • Component Assembly
  • Parts Labeling
  • Heavy Lifting
  • Product Knowledge
  • Calculations and Measurements
  • Lift 70-90 pounds
  • Order Preparation
  • Teamwork and Collaboration
  • Technical Support
  • Following Instructions
  • Organizing Work Stations

Affiliations

gardening , cooking and other things

Languages

English
Professional
Spanish
Professional

Accomplishments

  • graduated with honors.

Certification

  • data analyst certification
  • entry level coder certification
  • etc

Timeline

Team Member

Pilot Thomas Logistics
05.2024 - 07.2024

Customer Service Representative

Take 5 Oil Change
03.2024 - 07.2024

High School Diploma -

West Haven High School

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Francisco Paniagua Guzman