Francisco Perez Hoyos
Alvin,TX
Summary
Dynamic operations manager with a proven track record at Perfect Edge Landscaping, excelling in staff training and cost management. Enhanced customer satisfaction through innovative landscaping designs and effective communication. Skilled in business planning, I fostered strong client relationships, driving repeat business and optimizing profitability.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Perfect Edge Landscaping
12.2020 - Current
- Managed daily operations, ensuring timely project completion and high-quality service delivery.
- Developed and implemented efficient landscaping designs to enhance customer satisfaction.
- Oversaw budgeting and financial planning to optimize resource allocation and profitability.
- Trained and mentored staff on best practices in landscaping techniques and equipment use.
- Established strong relationships with clients, leading to repeat business and referrals.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Dropped and hooked trailers and changed configuration of equipment.
- Fastened chains, straps, covers, and binders to secure load during transit.
Assistant Manager
Burger King
06.2015 - 12.2020
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Trained new staff on operational procedures and safety protocols.
- Monitored inventory levels, placing orders to maintain stock availability.
- Implemented effective communication strategies among team members to enhance service quality.
- Developed scheduling systems that optimized labor costs while meeting service demands.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma - Business
Manvel High School
Manvel, TX06.2015
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Staff training and development
- Cost management
Languages
Spanish
Native or Bilingual
Timeline
Owner/Operator
Perfect Edge Landscaping
12.2020 - Current
Assistant Manager
Burger King
06.2015 - 12.2020
High School Diploma - Business
Manvel High School