Kassandra Martinez
Alvin,TX
Summary
Dynamic retail manager with a proven track record at H-E-B, excelling in operational management and team leadership. Enhanced customer satisfaction by implementing process improvements and optimizing resource allocation. Strong communicator with a focus on driving excellence and fostering collaboration across departments.
Overview
9
9
years of professional experience
Work History
Retail Manager
H-E-B
10.2021 - Current
- Led team in achieving operational goals, improving workflow efficiency and productivity.
- Developed training programs for new employees, enhancing onboarding process and skill development.
- Implemented inventory management system, reducing discrepancies and improving order accuracy.
- Streamlined communication between departments, fostering collaboration and timely project completion.
- Analyzed performance metrics to identify areas for improvement, driving operational excellence initiatives.
- Managed scheduling and resource allocation, optimizing workforce utilization across multiple projects.
- Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness.
- Coordinated cross-functional meetings to align departmental objectives with organizational strategy.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Sales Generalist
Victoria Secret
04.2017 - 11.2021
- Optimized territory coverage by effectively planning routes to increase face-to-face interactions with potential customers.
- Collaborated with team members to optimize merchandising displays, elevating overall customer experience.
- Reviewed and adjusted store layouts based on seasonal trends and customer feedback to maximize sales opportunities.
- Resolved customer issues promptly, ensuring high levels of satisfaction and repeat business.
- Informed customers of promotions and credit card to increase sales productivity and volume.
Education
Associate of Applied Science - Business Management
Houston Community College
Houston, TX05-2026
Skills
- Operational management
- Metrics tracking
- Team leadership
- Customer satisfaction
- Resource allocation
- Process improvement
- Scheduling efficiency
- Communication skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Hiking and Running
- Enjoy hobbies that combine physical activity with outdoor exploration
- Adventure Travel
- Gym Workouts
- DIY and Home Improvement
Timeline
Retail Manager
H-E-B
10.2021 - Current
Sales Generalist
Victoria Secret
04.2017 - 11.2021
Associate of Applied Science - Business Management
Houston Community College