Sarah Kokkeler
Wheat Ridge
Summary
Results-driven Retail Manager with extensive experience in team training, operational efficiency, and customer service at Breckenridge Brewery. Proficient in sales analysis, visual merchandising, and project management, consistently achieving high customer satisfaction and promotional success. Strong analytical and communication skills, adept at prioritizing tasks and managing multiple projects in fast-paced environments. Committed to fostering employee development and aligning team efforts with organizational objectives.
Overview
22
22
years of professional experience
Work History
Retail Manager
Breckenridge Brewery
06.2015 - 12.2025
- Enhanced team performance through effective training programs for staff development.
- Streamlined inventory management, reducing discrepancies through point-of-sale systems.
- Increased customer satisfaction via optimized staff scheduling and service quality monitoring.
- Developed promotional strategies, boosting sales and brand visibility during seasonal events.
- Collaborated cross-functionally to launch new products aligned with customer feedback.
- Maintained store cleanliness and appealing displays to enhance customer experience.
- COnsistent 3%+ growth year over year sales.
Brewery Hospitality
Breckenridge Brewery
06.2015 - 12.2025
- Enhanced guest satisfaction by overseeing daily service operations and standards.
- Elevated service quality through effective staff training program development.
- Executed promotional events, boosting customer engagement and driving revenue growth.
- Achieved higher customer service ratings with personalized, attentive service strategies.
- Increased bookings and repeat clients through organized special events and promotions.
- Collaborated with digital marketing teams to enhance online presence and engagement.
- Designed a comprehensive Hospitality/Tour program for new brewery/restaurant facility.
Assistant Manager
Breckenridge Brewery
05.2004 - 06.2015
- Enhanced service quality through targeted staff training programs.
- Optimized inventory management systems to maintain optimal stock levels.
- Analyzed customer feedback to identify key product improvement areas.
- Achieved efficient staffing coverage during peak hours through strategic scheduling.
- Supervised daily operations to consistently meet performance and quality standards.
- Maintained a safe and organized store to enhance customer experience.
Bartender
Breckenridge Brewery
04.2004 - 06.2015
- Enhanced bar efficiency through meticulous cleanliness and organization.
- Trained staff on beverage preparation and customer service standards.
- Ensured compliance with health and safety regulations during daily operations.
- Fostered customer loyalty by providing attentive service and engaging interactions.
- Implemented strategies to streamline workflow during peak service hours.
- Managed cash handling accurately, ensuring precise end-of-shift accounting.
Education
No Degree - Human Resources Management
Metropolitan State University of Denver
Denver, COSkills
- Customer engagement
- Timely issue resolution
- Product presentation strategy
- Team development
- Team leadership
- Leadership coaching
- Team training and development
- Quality control expertise
- Strategic budget management
- Process and procedure development
- Sales trend evaluation
- Event promotion coordination
- Client relationship management
- Process supervision
- Strategic reporting insights
- Hospitality management
- Cross-functional teamwork
- Collaborative decision-making
- Effective team leadership
- Relationship management
- Strong interpersonal skills
- Experienced in guiding teams
- Workplace morale enhancement
- Organizational design
- Employee development
- Strategic delegation skills
- Operational management
- Efficient records organization
- Sound judgment
- Logistics
- Stakeholder needs evaluation
Timeline
Retail Manager
Breckenridge Brewery
06.2015 - 12.2025
Brewery Hospitality
Breckenridge Brewery
06.2015 - 12.2025
Assistant Manager
Breckenridge Brewery
05.2004 - 06.2015
Bartender
Breckenridge Brewery
04.2004 - 06.2015
No Degree - Human Resources Management
Metropolitan State University of Denver