Francisco Perez Lobo
Houston
Summary
Dynamic customer service professional with experience at IBEX Global and United Airlines, excelling in customer relations and dispute resolution. Proven ability to enhance satisfaction through effective problem-solving and multitasking. Recognized for building rapport and fostering long-term relationships, while implementing strategies that improved service efficiency and quality.
Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.
Overview
19
19
years of professional experience
Work History
Customer Service Advisor
IBEX Global
11.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Flight Attendant
United Airlines
04.2006 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Education
Associate of Arts - Baking & Pastry Arts
Johnson & Wales University
Providence, RI06-2002
Skills
- Customer relations
- Customer focus
- Dispute resolution
- Customer service excellence
- Multitasking and organization
- Data entry
- Client relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Advisor
IBEX Global
11.2024 - Current
Flight Attendant
United Airlines
04.2006 - Current
Associate of Arts - Baking & Pastry Arts
Johnson & Wales University
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