Frank Pieras
Atlanta,GA
Summary
Customer Support Specialist with experience in reservation systems, fare adjustments, and conflict resolution. Known for clear communication, fast problem solving, and dependable customer service.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Customer Support Specialist
Southwest Airlines
Atlanta, GA
12.2005 - Current
- Resolved customer concerns by applying Southwest Airlines policies and service procedures, ensuring adherence to company standards.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Delivered fast, friendly, knowledgeable service for routine inquiries and service complaints, contributing to overall customer satisfaction.
- Assisted Southwest Airlines customers with reservation updates, fare adjustments, and travel inquiries to enhance travel experience.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Education
High School Diploma -
Lovejoy Highschool
Hampton06-1997
Skills
- Reservation systems
- Fare adjustments
- Travel coordination
- Payment processing
- Customer service excellence
- Call center experience
- Live chat support
- Remote technical support
- Problem solving
- Analytical thinking
- Adaptability and flexibility
- Conflict resolution
- Clear communication
- Product knowledge
Languages
English
Professional
Spanish
Professional
Accomplishments
- Southwest Airlines - Leading Performer 2016, 2017
- Southwest Airlines - Southwest Star Award 2012, 2013, 2017, 2019
Timeline
Customer Support Specialist
Southwest Airlines
12.2005 - Current
High School Diploma -
Lovejoy Highschool