Francisco Posadas Erazo
Broadway,VA
Summary
Strategic and results-driven Chief Compliance Officer with proven experience in developing and implementing effective compliance programs. Strengths include solid understanding of regulatory requirements, risk management skills, and ability to foster culture of integrity across all business units. Previous work has significantly improved compliance processes, mitigated risk, and promoted organizational transparency.
Overview
7
7
years of professional experience
Work History
Fco Construction
Francisco Erazo
Broadway , Virginia
09.2024 - Current
- Developed and implemented comprehensive customer communication strategies to ensure customer satisfaction.
- Created and maintained relationships with customers, vendors, and other stakeholders to maximize brand loyalty.
- Analyzed market trends to identify new opportunities for customer engagement.
- Implemented policies and procedures related to effective customer relations management.
- Collaborated with marketing team on campaigns designed to increase customer acquisition rate.
- Oversaw the development of training materials for employees on how best to interact with customers in a professional manner.
- Provided support in resolving escalated complaints from customers in a timely manner.
- Established key performance indicators for tracking the effectiveness of customer service initiatives.
- Maintained up-to-date records of all interactions with customers, including feedback received or any issues encountered.
- Worked closely with product development teams to ensure that products are meeting customers' expectations.
- Identified areas where improvements could be made in order to enhance the overall experience for customers.
- Monitored competitors' activities in order to stay ahead of industry trends and provide innovative solutions for customers.
- Developed processes for collecting feedback from customers regarding their experiences with the company's products and services.
- Assisted in creating promotional materials such as brochures, flyers, emails., aimed at increasing awareness about the company's offerings among potential clients.
- Cultivated relationships with strategic partners through networking events in order to expand reach into new markets.
- Evaluated current systems used by the Customer Service Department in order to make necessary adjustments or updates based on changing demands or technologies available.
Forklift Operator
Fosler construction
Rustburg, Virginia
02.2018 - 06.2022
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded pallets onto trailers for shipment.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Checked expiration dates on products prior to stocking shelves or shipping out orders.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Kept record of daily activities such as number of items moved or handled throughout the day.
- Collaborated with team members on various tasks related to storage and transport operations.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maintained current forklift training and certification as required by company policies.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Inspected lifts before use to prevent damage to goods.
- Transported material to correct locations and documented inventory changes.
- Packaged, labeled and tagged goods before transfer.
- Used handheld scanners for warehouse management system compliance.
- Checked shipments for damaged or incorrect items.
- Reported safety and quality issues to management.
- Tied and secured loads to prevent shifting or damage to items.
- Operated power material handling equipment to accurately select and palletize loads.
- Prepared finished stock for shipment by identifying, pulling and packing product.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Maintained yard appearance, keeping ground clean and clear.
- Tracked materials moved for stocking purposes and to complete logs for management.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Performed daily equipment checks to verify proper operation and minimize downtime.
- Operated forklifts to transport materials between loading, processing, and storage areas.
Education
High School Diploma -
San Francisco
Honduras 06-2003
Skills
- Market research and analysis
- Video production and editing
- Data-driven decision making
- Public relations mastery
Timeline
Fco Construction
Francisco Erazo
09.2024 - Current
Forklift Operator
Fosler construction
02.2018 - 06.2022
High School Diploma -
San Francisco
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