Francisco Ramirez
Denver,CO
Summary
Current Auto Damage Field Supervisor with GEICO, managing 6 Field Representatives throughout Colorado. With over 8 years in successful claims handling, estimate writing, and achieving GEICOs top performance awards. Bilingual in Spanish, adept at managing escalations and enhancing customer satisfaction through communication skills.
Overview
9
9
years of professional experience
Work History
Auto Damage Field Supervisor
GEICO
Denver, CO
09.2024 - Current
Licensed in FL, NY, TX, LA, NM, NC, OK, and SC
Lead 6-member team overseeing operations across Denver, Colorado Springs, and Pueblo.
Coordinated with local bodyshops to organize drive-by events for catastrophes in Colorado.
Managed escalations effectively by using in-depth policy knowledge.
Developed and executed rental management team for director group, decreasing rental days by 6 days on total losses and 5 days for partial losses
CAT Auto Damage Adjuster
GEICO
Denver, CO
01.2017 - 09.2024
Achieved top 2% adjuster status, receiving ACE, EPR, and Chairman’s Club awards for several years.
Maintained 100% File Re-inspections and 96% average customer service surveys for several years
Deployed to catastrophe events with under 24 hours' notice year-round.
Education
Business Management
University of Central Florida
Orlando, FL2016
Skills
- Field operations
- Schedule coordination
- Operations planning
- Task delegation
- Quality control
Languages
Spanish
Native or Bilingual
Timeline
Auto Damage Field Supervisor
GEICO
09.2024 - Current
CAT Auto Damage Adjuster
GEICO
01.2017 - 09.2024
Business Management
University of Central Florida