Francisco Rivera
Poinciana,FL
Summary
Dynamic Senior IT Support Specialist with proven expertise at the Center for Internet Security, excelling in technical troubleshooting and customer service. Adept at managing ticket systems and enhancing user support, I effectively resolved access issues and streamlined application installations, ensuring optimal system performance and user satisfaction.
Overview
13
13
years of professional experience
Work History
Senior IT Support Specialist
Center for Internet Security
08.2012 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Experience in Jira and Confluence Administration
Education
High School Diploma -
Troy High
TroySkills
- Call recordkeeping
- Application support
- User credential management
- Service support
- Videoconferencing
- Desktop support
- User guidance
- Hardware and peripherals
- Customer service expert
- Operating systems
- Issue troubleshooting
- Hardware troubleshooting
- Access issue resolution
- Software installation
- Ticket support system management
- Verbal and written communication
- Technical troubleshooting
- Incident tracking
- Customer service
- MS office proficiency
- Application installations
- Ticket management
- Windows 10
- Technical support
- Remote support
- Decision-making
- Account updating
- Staff education and training
- Appointment scheduling
- User support
- System administration
- Hardware upgrades
- Microsoft outlook
Languages
English
Native or Bilingual
Timeline
Senior IT Support Specialist
Center for Internet Security
08.2012 - Current
High School Diploma -
Troy High
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