Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan De Leon

Moxee

Summary

Dynamic IT Support Specialist with proven expertise at Allan Bros Fruit, excelling in network diagnostics and technical troubleshooting. Recognized for enhancing user satisfaction through effective service support and proactive system administration. Skilled in Windows 10/11 and adept at managing user credentials, ensuring seamless operations and robust security across diverse environments.

Overview

10
10
years of professional experience

Work History

IT Support Specialist

Allan Bros Fruit
10.2021 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured and maintained computer systems and network connections.
  • Developed and implemented preventive maintenance procedures.
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Offered assistance in implementing and developing training programs.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

IT Help Desk Technician

Parker Staffing Services
04.2019 - 08.2021
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Used ticketing systems to manage and process support actions and requests.

NOC Technician

ASUS Computer International
08.2015 - 09.2019
  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Performed system patches, service packs, hot fixes and new security configurations.
  • Configured and maintained network backup and recovery procedures.
  • Collaborated with network administrator in moving private folders to new Exchange servers.
  • Worked with outside vendors for fiber installations and service.
  • Configured rack server network hardware considering rail depth, hardware mounting and cable routing.

Education

Bachelor of Science - Computer Science

Gonzaga University
Spokane, WA
06-2017

Skills

  • Service support
  • Network diagnostics
  • Call recordkeeping
  • Software diagnosis
  • Hardware diagnostics
  • User credential management
  • Desktop support
  • System administration
  • Hardware troubleshooting
  • Account updating
  • Technical troubleshooting
  • Call center operations
  • Data entry
  • Windows 10
  • Hardware upgrades
  • Microsoft office specialist (MOS) expert
  • LAN/WAN

Timeline

IT Support Specialist

Allan Bros Fruit
10.2021 - Current

IT Help Desk Technician

Parker Staffing Services
04.2019 - 08.2021

NOC Technician

ASUS Computer International
08.2015 - 09.2019

Bachelor of Science - Computer Science

Gonzaga University

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Nathan De Leon