Francisco Rodriguez
Houston,TX
Summary
- From 2016 to the present, the jobs noted on this resume took place after I arrived in the U.S.
- My English was not proficiency enough for me to pursue employment in my previous vocations.
- I became a U. S. Citizen on June 4, 2022.
Overview
20
20
years of professional experience
Work History
Customer Service / Inventory Management
Central City Co-op
Houston, TX
08.2020 - Current
- IT support
- Quality Control
- Delivery Volunteer
Sales Representative
Central Market HEB
Houston, TX
05.2017 - 08.2018
- Assisted customers to locate products and answered related questions.
- Stocked shelves and refilled displays.
- Worked efficiently on a team with a positive attitude, complied with and maintained productivity standards.
Driver Part Time
Uber / Lyft
Houston, TX
06.2017 - 07.2024
- Provided clients with reliable transportation in the metropolitan Houston, Tx area.
- Assisted special needs customers with care and respect.
Housekeeping Aide
Marriott International, Inc.
Houston, TX
06.2016 - 05.2017
- Responsibility for maintenance, appearance and cleanliness of the hotel.
- Delivery guest requests.
- As the Guest Environmental Expert, I ensured that the spaces in the hotel would create a great guest.
Customer Service Representative / Quality Control
Telcel Telecommunications
Monterrey, Nuevo Leon, Mexico
11.2010 - 08.2014
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
Key Account Customer Service Representative
Novartis Pharmaceuticals
Monterrey, Nuevo Leon, Mexico
08.2004 - 10.2009
- Handled sales and distribution of pharmaceutical products.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Supervised employees, promoted marketing, products and order supplies to/for local and regional pharmacy chains per vendor requests
Education
ESL - English
Houston Community College
Houston, TX06.2020
ESL - English
Lone Star College
Kingwood, TX05.2018
Master in Information Technology Management - Business Administration
Universidad TecMilenio
Monterrey, Nuevo Leon, Mexico08.2013
Master of Business Administration - Business Administration
Universidad TecMilenio
Monterrey, Nuevo Leon, Mexico08.2011
Bachelor in Business Administration - Business Administration
Universidad Del Norte
Monterrey, Nuevo Leon, Mexico08.2009
Skills
- Customer Service
- Negotiation
- Team Management
- Sales and Supervisor
- Key account manager
Languages
Spanish
Native or Bilingual
Timeline
Customer Service / Inventory Management
Central City Co-op
08.2020 - Current
Driver Part Time
Uber / Lyft
06.2017 - 07.2024
Sales Representative
Central Market HEB
05.2017 - 08.2018
Housekeeping Aide
Marriott International, Inc.
06.2016 - 05.2017
Customer Service Representative / Quality Control
Telcel Telecommunications
11.2010 - 08.2014
Key Account Customer Service Representative
Novartis Pharmaceuticals
08.2004 - 10.2009
ESL - English
Houston Community College
ESL - English
Lone Star College
Master in Information Technology Management - Business Administration
Universidad TecMilenio
Master of Business Administration - Business Administration
Universidad TecMilenio
Bachelor in Business Administration - Business Administration
Universidad Del Norte