Francisco Saldana
Redondo Beach,California
Summary
Dedicated professional with strong customer service and problem resolution skills. Experienced in managing service delivery processes and collaborating with teams to enhance efficiency and satisfaction.
Overview
2
2
years of professional experience
Work History
President
Sigma Delta Alpha Fraternity Inc
Fullerton, California
11.2025 - Current
- Led chapter meetings to foster member engagement and involvement.
- Developed and implemented strategies for recruitment and retention of members.
- Collaborated with executive board to plan philanthropic events and initiatives.
- Coordinated training sessions for new members to promote fraternity values.
- Organized leadership development workshops to enhance member skills and experiences.
- Facilitated communication between members and alumni for networking opportunities.
Student Assistant
Parking and Transportation Services
Fullerton, California
05.2025 - Current
- Assisted in managing parking permits and records for campus community.
- Provided customer service support to students and visitors regarding transportation options.
- Collaborated with team members to improve service delivery processes and efficiency.
- Resolved inquiries and concerns related to parking services in a timely manner.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
- Responded promptly to emails from faculty members and students regarding scheduling conflicts or other issues.
- Processed invoices for payment in accordance with university procedures.
Sergeant-at-Arms
Sigma Delta Alpha Fraternity Inc
Fullerton, California
05.2024 - 11.2025
- Facilitated meetings by ensuring order and adherence to parliamentary procedures.
- Managed member attendance and maintained accurate records of participation.
- Collaborated with officers to address member concerns and resolve disputes effectively.
- Enforced fraternity policies to uphold standards of conduct among members.
- Assisted in training new members on roles, responsibilities, and fraternity traditions.
- Investigated complaints regarding safety or security issues and took appropriate corrective action as needed.
- Reviewed existing policies, procedures related to safety, security operations on a regular basis making recommendations for improvement when necessary.
- Conducted investigations into reported incidents and violations of rules and regulations.
- Responded quickly to any disturbances or problems that arise during an event by taking appropriate action according to established policies and procedures.
Education
Mechanical Engineering
California State University, Fullerton
Fullerton, CASkills
- Customer service
- Project management
- Team collaboration
- Technical communication
- Data analysis
- Problem resolution
- Time management
Affiliations
Red Cross 5k, Angel Stadium
References
References available upon request.
Timeline
President
Sigma Delta Alpha Fraternity Inc
11.2025 - Current
Student Assistant
Parking and Transportation Services
05.2025 - Current
Sergeant-at-Arms
Sigma Delta Alpha Fraternity Inc
05.2024 - 11.2025
Mechanical Engineering
California State University, Fullerton