Francisco Serrano
Bronx,USA
Summary
Adaptive professional with demonstrated strengths in customer service, time management, cmms softwares and task prioritization skills. Good at troubleshooting problems and establishing successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Excited about opportunity to take next career step.
Overview
6
6
years of professional experience
Work History
Facilities Maintenance Technician
Guardian Life Insurance
02.2025 - Current
- Solved problems quickly with minimal oversight.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Provided exceptional customer service while responding to work orders, resolving issues in a timely manner.
- Conducted preventive maintenance for HVAC systems to ensure optimal operation and comfort in all seasons.
- Provided timely updates on progress through task tracking software systems such as Jira.
Facilities Coordinator
GWS CBRE SNAP Inc
01.2023 - 05.2024
- Conducted regular inspections of facility to identify potential issues and address them accordingly in cmms
- Managed vendor relationships, monitoring performance to ensure quality service
- Handled routine procurement, work order assignments and other department management functions
- Managed overall facilities management services, including continuous monitoring of day-to-day facility operations
Mobile Maintenance Technician
GWS CBRE AT&T Retail
10.2020 - 01.2023
- Maintained building operation systems for twenty-one AT&T retail locations throughout New York
- Used problem-solving skills to alleviate issues efficiently with minimal supervision
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures
On Demand Mobile Technician
CBRE GWS DOLLAR TREE
06.2020 - 10.2020
- Mobile technician servicing all NYC and lower Hudson valley Dollar Tree / Family Dollar stores
- Completed daily inspection and maintenance checklists
- Monitored building safety systems including fire alarms, sprinklers, and emergency lighting
- Responded to emergency calls and handled unscheduled repairs
Regional Mobile Technician
CBRE GWS LOWE'S
06.2019 - 06.2020
- Northeast regional mobile technician, handling a portfolio of Lowes Home Improvement stores totaling about 1.7 million sq ft
- Responsible for property inspections and condition reports
- Inspected and repaired mechanical, electrical, and plumbing systems to ensure optimal performance
Education
Associates Occupational Studies - Management
TCI College of Technology
New York, NY06.2015
Skills
- Organizational Skills
- Problem Solving
- Work Order Management
- Active Listening
- Attention to Detail
- Adaptability and Flexibility
- Effective Communication
Languages
Spanish
Timeline
Facilities Maintenance Technician
Guardian Life Insurance
02.2025 - Current
Facilities Coordinator
GWS CBRE SNAP Inc
01.2023 - 05.2024
Mobile Maintenance Technician
GWS CBRE AT&T Retail
10.2020 - 01.2023
On Demand Mobile Technician
CBRE GWS DOLLAR TREE
06.2020 - 10.2020
Regional Mobile Technician
CBRE GWS LOWE'S
06.2019 - 06.2020
Associates Occupational Studies - Management
TCI College of Technology
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